At a Glance
- Tasks: Support web applications using PHP and MySQL while resolving customer queries.
- Company: Join a successful organisation delivering software across various sectors.
- Benefits: Up to £30k salary, pension, healthcare, and 25 days holiday.
- Other info: Dynamic environment with training opportunities and career growth.
- Why this job: Gain exposure to diverse technologies and progress to a Developer role.
- Qualifications: Experience in supporting web applications and a passion for technology.
The predicted salary is between 30000 - 30000 £ per year.
Support Analyst / Support Programmer - (PHP, MySQL applications)
Do you have a background in supporting web applications or software? Do you have a broad technical skillset looking to work with new technologies and seeking a new challenge? Are you passionate about technology, with a strong customer service ethos, and experience supporting PHP, MySQL applications?
About the company:
Be part of a successful organisation that delivers software for the commercial, private & public sectors, supporting a range of software applications and customers. The role can lead to a position as a Developer or even into Consultancy within the business.
About the role:
The Support Analyst / Consultant role will be office-based in Sutton Coldfield, supporting customers using the company’s software in a 2nd line support role, building a strong technical awareness of the full technical skillset. You will work closely with other teams and developers, sharing knowledge and collectively resolving customer queries while documenting the process. The role involves supporting distributed and web-based applications written in PHP, MySQL. It could develop into joining the development team or doing some on-site consultancy with customers implementing business applications.
Key Responsibilities:
- Support of various web-based business applications written in PHP, MySQL
- Provide quality assurance and resolve any queries
- Prioritise resolution of configuration and deployment issues
- Document the configuration process of the software products to assist with further project implementation
- Update User Support guides and expand the Support Knowledge base
- Conduct root cause analysis
- Perform any other related duties as required by the business, including analysis and advising the customer on best practices
Essential Technical Skills:
Candidates must have some exposure to most of the technologies listed below:
- Previous support experience of distributed or web-based systems developed in PHP, MySQL
- IIS & Web Business Applications
- Microsoft technologies
- Data Analysis
Benefits (Negotiable):
- Basic salary of up to £30k on offer
- Pension
- Healthcare
- 25 Days holiday
Candidates with some programming experience in PHP (from University or self-taught) will also be considered for the role, as training will be provided. If you are keen to join a progressive company, gain exposure to a diverse array of technologies, and receive internal training and development, please apply. You will have the opportunity to learn and progress to a Developer role and make an impact with their software product capability.
Support Analyst ( PHP, MySQL) in Sutton Coldfield employer: Langland Consultants
Join a dynamic and successful organisation in Sutton Coldfield that values innovation and customer service. As a Support Analyst, you will benefit from a supportive work culture that encourages professional growth, with opportunities to advance into development or consultancy roles. Enjoy a competitive salary, comprehensive healthcare, and generous holiday allowance while working with cutting-edge technologies in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst ( PHP, MySQL) in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work with PHP and MySQL. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing any projects you've worked on, especially if they involve PHP or MySQL. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common support scenarios. Think about how you'd handle customer queries related to web applications. Practising these responses will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Support Analyst ( PHP, MySQL) in Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with PHP and MySQL. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or support roles you've had.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about technology and how your customer service ethos aligns with our values. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve queries effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Langland Consultants
✨Know Your Tech Inside Out
Make sure you brush up on your PHP and MySQL skills before the interview. Be ready to discuss your previous experiences with these technologies, as well as any challenges you've faced and how you resolved them. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Show Off Your Customer Service Skills
Since this role involves supporting customers, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a client or resolve an issue. This will demonstrate your strong customer service ethos.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially related to web applications. Practice articulating your thought process when troubleshooting issues. You might be asked to walk through a scenario where you had to diagnose and fix a problem, so be ready to showcase your analytical skills.
✨Familiarise Yourself with the Company
Do some research on the company and its software products. Understanding their offerings and the sectors they serve will help you tailor your answers and show genuine interest in the role. Plus, it’ll give you a chance to ask insightful questions during the interview, which always leaves a good impression.
