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- Tasks: Support and resolve technical issues in a dynamic infrastructure environment.
- Company: Join a leading IT solutions provider committed to innovation and efficiency.
- Benefits: Up to £40k salary, healthcare, pension, and on-call allowance.
- Other info: Opportunities for training and career progression in a vibrant workplace.
- Why this job: Work with cutting-edge technologies and grow your skills in a supportive team.
- Qualifications: Experience in Networking, VMWare, and a passion for technology.
The predicted salary is between 40000 - 40000 £ per year.
Do you have a background in supporting major Infrastructure technology – around Networking, Storage and VMWare? Do you have a broad technical skillset but are looking to be re-trained in new technologies and seeking a new challenge? Do you have a strong background in Networking (network routing, switching, Firewalls), VMWare and some experience of SAN technologies – preferably NetApp? Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud?
About the company:
Be part of a successful organisation, a leading provider of IT Solutions, providing expertise on business-critical projects, ensuring that Infrastructure is efficient and resilient for businesses in the UK. They have a new role within their team for a 2nd Line Infrastructure Engineer / Analyst or a 3rd Line Engineer. They are committed to designing and delivering Intelligent IT Solutions that are agile and secure.
About the role:
The Infrastructure Engineer/Analyst role will be office-based in their Manchester office, working as part of a small team, providing effective solutions to escalated technical issues, and offering a high level of technical expertise to the business. You will provide new technical solutions ensuring effective working across the full range of services provided by the business, and liaise with 3rd party suppliers and external contractors. You will be involved in investigating problems and providing root cause analysis.
The role will involve working with technologies such as Network Routing, Switching, Firewalls, NetApp, HP/Cisco UCS, LAN, WAN, Virtualisation (VMWare/Hyper-V), SAN, Cloud, Veeam, etc.
Key Responsibilities:
- Support of multi-site technical environments including LAN, WAN, Microsoft, VMWare, Network and administer SANs
- Take ownership of escalated issues as 3rd line support and resolve any queries within SLA
- Resolution of configuration and deployment issues, ensuring management of core IT Infrastructure operations through system monitoring and maintenance
- Ensure that 3rd party applications run efficiently across all platforms, providing root cause analysis to any problems
- Maintain and develop good working relationships with colleagues, other departmental members and suppliers
- Any other related duties as required by the business, including analysis and advising on best practice
- Some on-call support when required (which has an on-call allowance and additional overtime is available)
Essential Technical Skills:
- Exposure to most of the following technologies:
- Network Security Technologies (Proxy/Content Filtering/IPS/IDS)
- VMWare/Hyper-V – good level of understanding
- SAN – any versions – Preference for NetApp experience
- Networking - TCP/IP, Switches, routers, Wireless Networks
- Backup software – (Veeam is ideal)
- Storage replication and multi-site storage deployments
Benefits (Negotiable):
- Basic salary of up to £40k on offer
- Pension
- Healthcare
- Child Vouchers
- On-Call Allowance (once satisfactory technical capability is demonstrated) and additional paid Overtime
- Birthday off as holiday
Candidates must have a strong technical Infrastructure background around VMWare/Hyper-V, Networking and Storage, coupled with a strong customer service ethos and passion for resolving queries to a high standard within SLAs. Candidates will have a broad technical skillset and be keen to learn new technologies including working with Cloud technology. The Infrastructure Engineer role offers the chance to work with a broad set of technologies besides Networking, Routing & Switches, and some training will be given in other areas. If you are keen to join a progressive company, gain exposure to a diverse array of technologies, and receive internal training and development, please apply. You will have the opportunity to learn and progress within the organisation and make an impact with their technical environment.
3rd Line Infrastructure Engineer / Analyst in Salford employer: Langland Consultants
Contact Detail:
Langland Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Infrastructure Engineer / Analyst in Salford
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can chat with fellow techies and potential employers. Don't be shy; share your passion for infrastructure and the latest technologies!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source initiatives that showcase your expertise in Networking, VMWare, or SAN technologies. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those tricky technical interviews! Brush up on your knowledge of routing, switching, and firewalls. Practice explaining complex concepts in simple terms, as communication is key in tech roles.
✨Tip Number 4
Apply through our website! We love seeing passionate candidates who are eager to learn and grow. Make sure to highlight your customer service ethos and willingness to tackle new challenges in your application.
We think you need these skills to ace 3rd Line Infrastructure Engineer / Analyst in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Networking, VMWare, and SAN technologies. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about technology and how your customer service ethos aligns with our values. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills: In your application, mention specific examples where you've tackled technical issues or provided innovative solutions. We’re looking for someone who can take ownership of escalated issues, so let us know how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Langland Consultants
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Networking, VMWare, and SAN technologies like NetApp. Be ready to discuss specific scenarios where you've used these technologies, as well as any challenges you've faced and how you overcame them.
✨Show Off Your Problem-Solving Skills
Prepare to talk about past experiences where you've taken ownership of escalated issues. Think of examples where you provided root cause analysis and how you ensured that problems were resolved within SLAs. This will demonstrate your ability to handle the responsibilities of a 3rd Line Engineer.
✨Emphasise Your Customer Service Ethos
Since this role requires a strong customer service focus, be ready to share examples of how you've gone above and beyond for clients or colleagues. Highlight your passion for technology and how it drives you to provide excellent support.
✨Be Open to Learning New Technologies
The company is looking for someone eager to learn about emerging technologies, including Cloud solutions. Show your enthusiasm for continuous learning and mention any relevant courses or certifications you’re considering to enhance your skill set.