At a Glance
- Tasks: Provide 2nd line support for desktop infrastructure and resolve technical issues.
- Company: Join a leading IT solutions provider with a focus on innovation.
- Benefits: Up to £25k salary, healthcare, pension, and birthday off.
- Other info: Opportunity for internal training and development in a dynamic environment.
- Why this job: Gain hands-on experience with cutting-edge technologies and progress your career.
- Qualifications: Experience with VMWare, Exchange, AD, and a passion for customer service.
The predicted salary is between 25000 - 25000 £ per year.
Do you have a background in supporting desktop infrastructure technology – around Citrix, Windows Server, AD, Exchange, and VMWare? Are you a 2nd line support engineer who can confidently provide incident investigation, root cause analysis, act as a point of escalation, and who is keen to progress to 3rd line over time? Do you have a broad technical skillset but are looking to be re-trained in new technologies and seeking a new challenge? Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud?
About the company: Do you want to be part of a successful organisation, who are a leading provider of IT solutions and provide expertise on business-critical projects, ensuring that infrastructure is efficient and resilient to businesses in the UK? They have a new role within their team for a 2nd Line Engineer department and are committed to designing and delivering intelligent IT solutions that are agile and secure.
About the role: The 2nd Line Support Engineer/Service Desk role will be office-based in their Manchester office, working as part of a small team, providing effective solutions to escalated technical issues, and offering a high level of technical expertise to the business. You will provide new technical solutions ensuring effective working across the full range of services provided by the business, and liaise with 3rd party suppliers and external contractors. You will be involved in investigating problems and providing root cause analysis.
The role will involve working with technologies such as Citrix, VMWare, Exchange, AD, Windows Server, Cloud, Veeam, Office 365 etc.
Key Responsibilities:- Support of multi-site technical environments including LAN, WAN, Microsoft, VMWare, Exchange, Citrix, AD, Office 365
- Take ownership of escalated issues as 2nd line support and resolve any queries within SLA
- Provide root cause analysis and resolution of configuration and deployment issues
- Ensure that 3rd party applications run efficiently across all platforms
- Maintain and develop good working relationships with colleagues, other departmental members and suppliers
- Any other related duties as required by the business
- Some on-call support when required (which has an on-call allowance and additional overtime is available)
- Exposure to most of the technologies listed below:
- Desktop Applications including Exchange, AD, Windows Server
- VMWare / Hyper-V – some level of understanding
- Office 365
- Citrix, Citrix XenApp
- Backup software – (Veeam is ideal)
- Storage replication and multi-site storage deployments
- Basic salary of up to £25k on offer
- Pension
- Healthcare
- Child Vouchers
- On-Call Allowance (once satisfactory technical capability is demonstrated) and additional paid Overtime
- Birthday off as holiday
Candidates must have a Service Desk and technical background around VMWare / Hyper-V, MS Exchange, AD, Citrix coupled with a strong customer service ethos and passion for resolving queries to a high standard within SLAs. Candidates will have a broad technical skillset and be keen to look at learning new technologies including working with Cloud technology. The role offers the chance to work with a broad set of technologies and progress to 3rd line support.
If you are keen to join a progressive company, gain exposure to a diverse array of technologies, and receive internal training and development, please apply. You will be given the opportunity to learn and progress within the organisation and make an impact with their technical environment.
2nd Line Support Engineer / Service Desk Analyst in Salford employer: Langland Consultants
Join a leading IT solutions provider in Manchester, where you will be part of a dynamic team dedicated to delivering intelligent and secure infrastructure solutions. With a strong focus on employee growth, the company offers opportunities for training in emerging technologies and a supportive work culture that values collaboration and innovation. Enjoy competitive benefits including a salary up to £25k, healthcare, pension, and the chance to progress to 3rd line support while working with cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer / Service Desk Analyst in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at tech meetups. You never know who might have the inside scoop on a 2nd Line Support Engineer role or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of Citrix, VMWare, and Windows Server. Practise explaining complex issues simply, as you'll need to show off your problem-solving skills and customer service ethos.
✨Tip Number 3
Show your passion for technology! During interviews, share examples of how you've tackled challenges with emerging tech. This will demonstrate your eagerness to learn and grow, especially in areas like Cloud technology.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Support Engineer / Service Desk Analyst in Salford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with the technologies mentioned in the job description, like Citrix, VMWare, and Exchange. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for technology and customer service. Tell us why you're excited about this role and how you can contribute to our team at StudySmarter.
Showcase Problem-Solving Skills:In your application, mention specific examples where you've successfully resolved technical issues or provided root cause analysis. We love seeing how you tackle challenges head-on!
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It helps us keep track of your application and ensures it reaches the right people quickly!
How to prepare for a job interview at Langland Consultants
✨Know Your Tech
Make sure you brush up on the key technologies mentioned in the job description, like Citrix, VMWare, and Exchange. Be ready to discuss your experience with these tools and how you've used them to solve problems in the past.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've handled escalated issues or performed root cause analysis. Think of a couple of scenarios where you successfully resolved a technical challenge and be ready to explain your thought process.
✨Demonstrate Customer Service Ethos
Since this role requires a strong customer service focus, think about times when you've gone above and beyond for a client or colleague. Highlight your communication skills and how you ensure a positive experience for users.
✨Express Your Willingness to Learn
The company is looking for someone keen to learn new technologies, especially in the Cloud space. Be prepared to discuss your enthusiasm for professional development and any steps you've taken to expand your skill set.
