At a Glance
- Tasks: Support business applications, resolve customer queries, and document processes.
- Company: Join a successful organisation delivering software across sectors.
- Benefits: Up to £29k salary, pension, healthcare, 25 days holiday, and bonus scheme.
- Other info: Opportunity for internal training and progression to Implementation Consultant.
- Why this job: Gain exposure to emerging technologies and develop your career in tech.
- Qualifications: Experience with SQL, business applications, and a passion for technology.
The predicted salary is between 29000 - 29000 £ per year.
Do you have a background in supporting business applications or software? Do you have a broad technical skill set but are looking to be re-trained in new technologies and seeking a new challenge? Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud?
About the company:
Do you want to be part of a successful organisation that delivers software for the commercial, private & public sectors, supporting a range of software applications and customers? The role can lead to a position as an Implementation Consultant or perhaps in development within the business.
About the role:
The Support Analyst/Consultant role will be office based in the Milton Keynes office, supporting customers using the company's software, in a 2nd line support role, building a strong technical awareness of the full technical skill set. Working closely with the 1st line team, sharing knowledge and collectively resolving customer queries and documenting the process. The role could develop into doing some on-site consultancy with customers implementing business applications.
Key Responsibilities:
- Support of various business applications.
- Testing application, providing quality assurance and resolving any queries.
- Resolution of configuration and deployment issues.
- Documentation of the configuration process of the software products to help with further project implementation.
- Creating databases, basic scripting, writing SQL statements, understanding SQL Server.
- Support and resolution of customer queries.
- Support of mobile applications and devices including iOS, Android, Windows Phones.
- Any other related duties as required by the business, including analysis and advising the customer on best practice.
Essential Technical Skills:
Candidates must have some exposure to some of the technologies listed below:
- IIS & Web
- Business, Finance/Accounting or Software applications
- SQL Server
- Windows Server 2008, 2012
- Basic Scripting
- Mobile devices (iOS, Android, Windows phone)
- Creating/querying databases, creating SQL statements
Benefits (Negotiable):
- Basic salary of up to £29k on offer
- Pension
- Healthcare
- 25 Days holiday
- Bonus scheme
If you are keen to join a progressive company, gain exposure to a diverse array of technologies, and receive some internal training and development, please apply. You will be given the opportunity to learn and progress to a Support/Implementation Consultant and make an impact with their software product capability.
Support Analyst / Application Support Analyst in Milton Keynes employer: Langland Consultants
Join a dynamic and innovative company based in Milton Keynes, where you will have the opportunity to support a diverse range of business applications while working with cutting-edge technologies. With a strong emphasis on employee development, you can expect comprehensive training and clear pathways for career progression into roles such as Implementation Consultant or Software Development. Enjoy a supportive work culture that values collaboration and customer service, alongside competitive benefits including a salary of up to £29k, healthcare, and generous holiday allowance.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst / Application Support Analyst in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Support Analyst role.
✨Tip Number 2
Prepare for those interviews by brushing up on your SQL skills and understanding the applications you'll be supporting. We recommend doing some mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Show off your passion for technology! When you’re in an interview, let your enthusiasm shine through. Talk about the latest tech trends or projects you’ve worked on. We want to see that you’re eager to learn and grow in this field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Support Analyst / Application Support Analyst in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Support Analyst role. Highlight any experience with business applications, SQL, or customer support to show us you’re a great fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how your background aligns with our needs. Don’t forget to mention your eagerness to learn new technologies!
Showcase Your Technical Skills:We love seeing candidates who can demonstrate their technical know-how. If you’ve worked with SQL Server, IIS, or mobile applications, make sure to include specific examples of your experience in your application.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Langland Consultants
✨Know Your Tech
Make sure you brush up on your technical skills, especially around SQL and the applications mentioned in the job description. Familiarise yourself with common issues and solutions related to these technologies, as you'll likely be asked about them during the interview.
✨Customer Service Mindset
Since this role involves a lot of customer interaction, be prepared to discuss your approach to customer service. Think of examples where you've successfully resolved customer queries or improved their experience, as this will show your passion for helping others.
✨Show Your Problem-Solving Skills
Prepare to demonstrate your analytical thinking and problem-solving abilities. You might be given hypothetical scenarios during the interview, so practice articulating how you would approach troubleshooting and resolving application issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the technologies they use, or opportunities for training and development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
