At a Glance
- Tasks: Be the first point of contact for clients, resolving finance software issues.
- Company: Join a profitable and progressive company in the finance tech sector.
- Benefits: Earn up to £22.5k, enjoy healthcare, pension, and 25 days holiday.
- Other info: Dynamic office environment in Henley on Thames with potential for career advancement.
- Why this job: Kickstart your career with hands-on training and growth opportunities.
- Qualifications: Previous IT service desk experience is ideal; finance knowledge is a plus.
The predicted salary is between 22500 - 22500 £ per year.
Exciting opportunity for an enthusiastic 1st Line Support Analyst. The ideal candidate will be able to work under pressure, have excellent communication skills and telephone manner. They must have the ability to use initiative and work as part of a team to achieve results.
The 1st Line Support Engineer / Support Analyst will be the 1st point of technical resource for clients, ensuring solutions of escalated issues are achieved with a suitable outcome. The role is focused upon day to day delivery of technical support of an Accounting & Finance application with attention to detail and accuracy. The nature of the business requires a high level of problem solving ability, time management and initiative.
The 1st Line Support Analyst role will be office based supporting their Finance Software in their Oxfordshire based HQ, learning and understanding the business applications, supporting clients with software queries, and managing / prioritising their support tickets. The role could develop into doing some in-depth support and training with customers.
Key Responsibilities:- Be 1st point of contact for customers in support of finance business applications.
- Manage support tickets and prioritise major incidents.
- Resolution of support issues as quickly as possible.
- Transfer major issues to 2nd and 3rd line support teams.
- Complete any admin regarding training and software licensing.
- Any other related duties as required by the business, including analysis and advising the customer on best practice.
- Candidates will ideally have some previous IT Service Desk experience.
- Accounting or Finance background is beneficial but not necessary.
- Some IT knowledge.
- Good customer service skills.
- Good problem solving ability.
- You will need to be able to pick up new skills and concepts quickly and balance a variety of projects.
Benefits (Negotiable):
- Basic salary of up to £22.5k on offer.
- Pension.
- Healthcare.
- 25 days holiday.
- Full in-house training.
If you are keen to join a small but progressive, profitable company, in a newly created role, get some internal training and development, making use of your Service Desk experience and perhaps accountancy / finance skills please apply. The role is based in their HQ in Henley on Thames. You will be given the opportunity to learn and progress to a Support Consultant and make an impact with their software product capability.
1st Line Support Analyst / Helpdesk Analyst employer: Langland Consultants
Join a dynamic and profitable organisation as a 1st Line Support Analyst in Henley on Thames, where you will be part of a supportive team dedicated to delivering exceptional customer service. With a focus on employee growth, you will receive comprehensive in-house training and have the opportunity to advance your career into a Support Consultant role, all while enjoying a competitive salary, healthcare benefits, and a generous holiday allowance. Experience a collaborative work culture that values initiative and problem-solving, making it an ideal environment for those looking to make a meaningful impact in the finance software sector.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Analyst / Helpdesk Analyst
✨Tip Number 1
Get to know the company inside out! Research their finance software and understand how it helps clients. This will not only impress them but also help you answer questions more confidently during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to explain technical issues in simple terms is key. Try role-playing with a friend or family member to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you successfully resolved issues under pressure. This will demonstrate your capability to handle the demands of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace 1st Line Support Analyst / Helpdesk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 1st Line Support Analyst role. Highlight any relevant experience, especially in IT service desks or customer support. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re the perfect fit for supporting our finance software and how you can contribute to our team.
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Langland Consultants
✨Know Your Stuff
Make sure you understand the finance software you'll be supporting. Brush up on common issues users face and how to resolve them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. You might even want to role-play with a friend or family member to get comfortable with handling customer queries over the phone.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully solved problems under pressure. Think about specific situations where you had to think on your feet and how you managed to resolve issues quickly.
✨Be Ready to Prioritise
In the interview, be prepared to discuss how you would manage multiple support tickets. Think about how you would prioritise urgent issues and what criteria you would use to determine which tickets need immediate attention.
