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- Tasks: Be the go-to person for IT issues and support a global team.
- Company: Join a dynamic global manufacturing company experiencing exciting growth.
- Benefits: Enjoy gym discounts, medical cover, remote work days, and performance bonuses.
- Other info: Permanent Monday to Friday role with great career development opportunities.
- Why this job: Make a difference while working with creative minds in a supportive environment.
- Qualifications: Experience with Windows systems, VMware, and Office 365 is essential.
The predicted salary is between 30000 - 40000 £ per year.
Our global manufacturing client is looking for an IT Support Engineer to join their team on a permanent basis. The site is going through an exciting period of growth and this is a really exciting opportunity for those in IT. If you like working alongside creative people, working to a common goal, watching out for one another, and caring about making a difference in the lives of people all over the world, then come and apply!
Benefits:
- Discounted Gym membership
- Life assurance
- Fresh fruit and hot drinks
- WFH (set days)
- Cycle to work scheme
- Company share-save scheme (eligible after a qualifying period)
- Contributory pension scheme
- Medical Cover
- Performance related Incentive Bonus Scheme
- Free Parking
Hours of Work: Monday to Friday, permanent days.
Duties include:
- Be the first point of contact for IT issues.
- Take ownership of IT issues and follow them through to ensure they are complete even if passed to another colleague in the IT team.
- Work within a virtual team to provide support to staff around the globe with IT issues escalating where necessary to other teams.
- Responsible for any escalated calls and will ensure that these are resolved acceptably to both parties.
- Support local systems such as servers, storage, telecoms, and networking.
- Manage company phone systems and time clock systems.
- Responsible to ensure adequate backups are completed.
- Monitor the availability of global systems through existing portals and log/resolve/escalate issues.
- Providing technical assistance and training to computer users on the application software, hardware, and computer services.
Skill & Experience:
- Knowledge of Microsoft Windows client and server operating systems to Windows 10 client and Windows Server 2016.
- Knowledge of VMware vSphere infrastructure.
- Knowledge of HP server and storage technologies.
- Experience of working in a global multinational company.
- Knowledge of VOIP and PBX systems.
- Knowledge of Office 365 and its applications.
- Knowledge of Backup Exec.
PLEASE NOTE SPONSORSHIP IS NOT PROVIDED.
IT Support Engineer in Abercynon employer: PSi Talent
Contact Detail:
PSi Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Abercynon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We want you to shine when they ask about your experience with Microsoft Windows or VMware. Confidence is key!
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of past projects, bring them along to your interviews. Demonstrating your technical prowess can really set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community. Let's get you that IT Support Engineer position!
We think you need these skills to ace IT Support Engineer in Abercynon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience and skills that match the job description, like your knowledge of Microsoft Windows and VMware. We want to see how you can contribute to our exciting growth!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and how you enjoy working in a team. Let us know why you’re excited about this opportunity and how you can make a difference at our company.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love candidates who take ownership and follow through on problems, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at PSi Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows client and server operating systems, VMware vSphere, and HP server technologies. Be ready to discuss how you've used these in past roles, as this will show your technical expertise and confidence.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've taken ownership of IT issues in the past. Think about specific situations where you resolved a problem or escalated it effectively. This will demonstrate your ability to handle challenges and work collaboratively within a team.
✨Familiarise Yourself with the Company Culture
Research the company’s values and culture, especially their focus on teamwork and making a difference. Be ready to share how your personal values align with theirs, and how you can contribute to their exciting growth period.
✨Practice Your Communication Skills
As an IT Support Engineer, you'll need to explain technical concepts to non-technical users. Practice articulating complex ideas simply and clearly. This will help you stand out as someone who can bridge the gap between tech and everyday users.