At a Glance
- Tasks: Support and manage endpoint devices, ensuring smooth operation for students and staff.
- Company: Join Academia, a leading tech company transforming IT services in education.
- Benefits: Enjoy gym contributions, health plans, extra leave, and more perks!
- Other info: Be part of a dynamic team with excellent growth opportunities in a thriving environment.
- Why this job: Make a real impact on campus life while developing your tech skills.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft Intune required.
The predicted salary is between 54000 - 66000 £ per year.
This is an onsite role based on a University campus located in Cardiff, giving you the chance to work directly with users and become a valued part of the university support community while staying connected to the wider Technical Services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work has a visible impact on students, staff and day-to-day campus life.
The Endpoint and Application Engineer is responsible for the day-to-day operational delivery of endpoint management, application packaging, deployment, remediation and service improvement activities within the University managed service across five campuses. Working as part of the Technical Services team, the Endpoint and Application Engineer provides 2nd line technical expertise supporting Microsoft Intune, Windows endpoint management, application deployment, Autopilot provisioning, software lifecycle management and user experience optimisation. The role acts as the primary technical delivery function within the managed service and works closely with the Technical Team Lead, Service Delivery Manager, Customer Success Manager and the University technical stakeholders.
The role is expected to balance operational support, proactive maintenance, application lifecycle activities and continuous service improvement whilst maintaining agreed service levels and security standards. Amongst other tasks, you will be responsible for:
- Endpoint Management: Administer and support Microsoft Intune-managed Windows devices, including configuration, compliance, security, patching and device lifecycle management.
- Windows Autopilot: Support device provisioning, onboarding and refresh activities, troubleshooting enrolment and deployment issues.
- Application Packaging & Deployment: Package, test and deploy applications through Intune, managing Win32 packages, deployment rules, testing and troubleshooting.
- 2nd Line Support: Act as an escalation point for endpoint and application issues, investigating root causes and implementing effective, lasting solutions.
- Security & Compliance: Support endpoint security, vulnerability remediation and compliance initiatives, ensuring adherence to security and change management processes.
- Service Improvement: Identify opportunities to improve and automate processes, develop technical documentation and contribute to service reviews and continuous improvement.
- Stakeholder Support: Work collaboratively with technical teams and university stakeholders, providing professional support and taking ownership of issues through to resolution.
Key Skills
- Experience in 2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure.
- Strong Microsoft Intune, Entra ID, Windows 10/11 and Windows Autopilot experience.
- Experience with application packaging and deployment.
- Strong troubleshooting and root cause analysis skills.
- Experience with Incident, Change and Problem Management and ITSM platforms such as Freshservice or ServiceNow.
- Knowledge of endpoint security and Microsoft security technologies.
- PowerShell experience for administration and automation.
Desirable: Experience with MECM/SCCM, Microsoft Defender for Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management, as well as Higher Education experience. Relevant Microsoft, ITIL or Azure certifications are also advantageous.
At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award.
Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact.
At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you.
Benefits
- Gym membership contribution
- Health Cash Plan
- Increased annual leave with length of service
- Free annual leave on your birthday
- Length of service bonus
- Free Will Writing service
- And more!
Endpoint Support Engineer in Cardiff employer: Academia Group
Academia is an exceptional employer, offering a dynamic work environment where innovation and technical expertise thrive. With a strong focus on employee growth, we provide access to the UK's largest pool of Jamf certified engineers for support and consultancy, ensuring that our team members are always learning and developing their skills. Our comprehensive benefits package, including gym membership contributions and increased annual leave with service length, reflects our commitment to employee well-being and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Endpoint Support Engineer in Cardiff
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Academia Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Academia Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Academia Group!
✨Direct Apply to Academia Group
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We think you need these skills to ace Endpoint Support Engineer in Cardiff
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Academia Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Academia Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Academia Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
