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- Tasks: Ensure exceptional customer service and manage the dining experience at our award-winning restaurant.
- Company: Join the prestigious Eden Hotel Collection, known for excellence in hospitality.
- Benefits: Enjoy 31 days annual leave, discounts on stays, and professional development opportunities.
- Other info: Great career progression and recognition schemes await you!
- Why this job: Be part of a dynamic team and make guests feel special every day.
- Qualifications: Experience at 2 Rosette level or higher, with strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
An opportunity has arisen for a Food & Beverage Supervisor to join our 3AA Rosette restaurant, The Dining Room at Mallory Court Hotel, Leamington Spa, Warwickshire.
What you’ll be doing?
You will need to ensure guest’s needs are met before, during and after their meal and/or stay in the hotel whilst ensuring exceptional levels of customer service at all times. At Mallory Court Hotel Country House Hotel & Spa it is all about our guests, being 100% customer focused with a ‘can do’ attitude, sense of humour, alongside an eye for detail.
What you’ll need?
The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first class experiences to guests and hotel residents. You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with team members and hotel guests alike. You will be someone with a keen eye for numbers, driven by the desire to maximise sales and profitability. As well as a natural people manager, who is motivated by seeing their team succeed. You will be friendly and enthusiastic with a drive to help our Restaurant thrive. You will have experience working at 2 Rosette level, but ideally 3 Rosettes. Whilst we are looking for a breadth of skills for this role, your personality will be the driving factor in our recruitment, you must have a genuine desire for making our guests feel special and your team feel appreciated and supported at all times.
What’s in it for you?
Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. All of our employees receive an individual learning pathway with an opportunity to ‘Grow with Eden’ for professional and personal development, alongside being coached and mentored by some of the best in the industry. If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you.
Perks of Eden:
- 31 days annual leave entitlement, rising to 33 days with service;
- Stay & Dine – £50 BB per room 50% off food & 25% off drinks
- Spa & Shop – Discounted products and treatments;
- Relais & Chateaux F&B and discounted stays – both UK and international;
- Merlin Entertainment discount, including Warwick Castle, London Dungeon, Alton Towers and more!
- Use of our gym facilities;
- Service charge/gratuities;
- Recommend a friend and get £250
- EHC recognition scheme with the opportunity to earn £50 rewards;
- Employee of the Quarter £75 EHC Voucher reward
- Regular training provided by our in-house Learning & Development team, ensuring strong progression possibilities.
What makes Mallory great? - Our Awards!
- 3 AA rosettes Main House Restaurant
- 2 AA rosettes Brasserie dining
- Achieved a 5-bubble star rating for our spa
- Hotel of the Year – Midlands Service Excellence Awards 2019
- Winners of Events Team of the Year – TWIA 2018
- Part of the celebrated Relais & Chateaux consortia
- Hotel of the Year - Coventry & Warwickshire Tourism & Culture Awards 2017
- Coventry Business Awards - Retail & Hospitality Business of the Year 2019
This is a great time to join a fantastic hotel and start your career with the Eden Hotel Collection. All applicants must be eligible to live and work in the UK.
F&B Supervisor - 32 Hours employer: Eden Hotel Collection Group
Contact Detail:
Eden Hotel Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Supervisor - 32 Hours
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mallory Court Hotel and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Food & Beverage Supervisor, you'll need to connect with both guests and your team. Role-play common scenarios with a friend to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your passion for hospitality! During the interview, share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate your commitment to exceptional customer service.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace F&B Supervisor - 32 Hours
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your personality and passion for hospitality. A friendly tone and a bit of humour can go a long way in making your application stand out.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to highlight your experience at 2 or 3 Rosette level. Show us how your skills align with what we’re looking for in a Food & Beverage Supervisor.
Highlight Customer Focus: Since we’re all about our guests, make sure to emphasise your customer service experience. Share specific examples of how you’ve gone above and beyond to ensure guests have a fantastic experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Eden Hotel Collection Group
✨Know Your Menu
Before the interview, make sure you’re familiar with the restaurant's menu and any special dishes. This shows your genuine interest in the role and helps you discuss how you can enhance the guest experience.
✨Showcase Your People Skills
Prepare examples of how you've successfully managed a team or resolved customer issues in the past. Highlighting your interpersonal skills will demonstrate that you can create a positive atmosphere for both guests and staff.
✨Be Customer-Focused
Think about how you can ensure exceptional service at all times. Be ready to share your ideas on how to exceed guest expectations and create memorable dining experiences.
✨Dress the Part
First impressions matter! Dress smartly and professionally for the interview. It reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.