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- Tasks: Welcome guests and ensure their stay is unforgettable with top-notch service.
- Company: Join the award-winning Bovey Castle Hotel, a 5AA Resort in Devon.
- Benefits: Enjoy 31 days annual leave, discounts, and career growth opportunities.
- Other info: Join a dynamic team with a focus on personal and professional development.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Friendly, professional, and excellent communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
An opportunity has arisen for a Receptionist to join our award-winning, 5AA Resort, Bovey Castle in North Bovey, Devon.
As Receptionist, you will have a key position in the arrival experience and stay of our guests, with the ability to shape their first and last impressions, from your initial warm greeting assisting check-in, through to ensuring they leave happy and content at check-out. You will provide an inspirational service, ensuring total guest satisfaction whilst also identifying opportunities to upsell products and services that are available, maximising sales where possible. You will answer the switchboard and deal with all incoming calls in the correct manner, both internally and externally. Liaising with all departments as and when required to ensure efficiency throughout the hotel.
The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents. You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction. A warm and welcoming personality is key, with high standards of professionalism and a drive to provide a memorable experience for each and every guest.
Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. All of our employees receive an individual learning pathway with an opportunity to ‘Grow with Eden’ for professional and personal development, alongside being coached and mentored by some of the best in the industry. If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you.
Perks of Eden:
- 31 days annual leave entitlement, rising to 33 days with service;
- Stay & Dine – £50 BB per room 50% off food & 25% off drinks
- Spa & Shop – Discounted products and treatments;
- Merlin Entertainment discount, including Warwick Castle, London Dungeon, Alton Towers and more;
- Use of our gym facilities;
- Service charge/gratuities;
- Recommend a friend and get £250;
- EHC recognition scheme with the opportunity to earn £50 rewards;
- Employee of the Quarter £75 EHC Voucher reward
This is a great time to join a fantastic hotel and start your career with the Eden Hotel Collection. All applicants must be eligible to live and work in the UK.
Receptionist in Newton Abbot employer: Eden Hotel Collection Group
Contact Detail:
Eden Hotel Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Newton Abbot
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with Bovey Castle's services and amenities. This way, when you chat with the hiring team, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your warm greeting! As a Receptionist, your first impression is crucial. Try rehearsing how you'd welcome guests and handle check-ins. A friendly, confident approach will definitely catch their attention.
✨Tip Number 3
Don’t forget to highlight your communication skills! Share examples of how you've built relationships in previous roles. This will show that you’re not just about the job, but also about creating memorable experiences for guests.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Eden Hotel Collection family. Good luck!
We think you need these skills to ace Receptionist in Newton Abbot
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and welcoming personality shine through. We want to see how you can create a memorable experience for our guests right from the start!
Tailor Your Application: Make sure to tailor your application to highlight your communication skills and dedication to guest satisfaction. We love seeing candidates who understand the importance of first impressions!
Be Professional Yet Friendly: Strike the right balance between professionalism and friendliness in your written application. We’re looking for someone who can build relationships with guests while maintaining high standards.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Eden Hotel Collection Group
✨Know the Hotel Inside Out
Before your interview, take some time to research Bovey Castle Hotel. Familiarise yourself with its history, awards, and services. This knowledge will not only impress the interviewers but also help you understand how you can contribute to the guest experience.
✨Showcase Your Communication Skills
As a Receptionist, strong communication is key. During the interview, practice clear and confident speaking. You might even role-play common scenarios, like handling a guest's inquiry or complaint, to demonstrate your interpersonal skills and ability to provide excellent service.
✨Emphasise Your Warm Personality
Bovey Castle values a warm and welcoming atmosphere. Be sure to let your friendly personality shine through in the interview. Smile, maintain eye contact, and express genuine enthusiasm for the role and the opportunity to create memorable experiences for guests.
✨Prepare for Upselling Questions
Since upselling is part of the role, think about how you would approach this in a friendly and helpful manner. Prepare examples of how you could suggest additional services or products to enhance a guest's stay, showing that you understand the balance between sales and guest satisfaction.