At a Glance
- Tasks: Provide 1st and 2nd level IT support, troubleshoot issues, and assist with new equipment deployment.
- Company: Join a rapidly growing business with a fantastic team environment.
- Benefits: Gain hands-on experience, develop your skills, and influence new ways of working.
- Other info: Opportunity for career growth and to make a real impact in a thriving company.
- Why this job: Be a key player in driving change and improving processes in a dynamic setting.
- Qualifications: Strong IT support skills, experience with Office 365, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
We are offering an excellent opportunity to be part of a great team environment in a rapidly growing business. In order to provide a cost effective, reliable, efficient and sustainable delivery service meeting the customers’ needs and in line with the Company’s objectives we need a subject matter expert to serve as In-House 2nd Level IT support. This is a fantastic opportunity to be involved in the business at a time of immense growth and have the chance to really influence new ways of working and help drive change.
This business is looking for someone with very strong IT support skills to act as a key resolver within both a first line and second line support function. This role will be ideal for anyone who is an experienced hands-on support engineer with a customer focused approach who continuously looks for new solutions and process improvement. You will on occasions be dealing with customers on a day-to-day basis; therefore it will be important to be well-spoken and articulate at all times.
Duties & Responsibilities:
- Provide 1st and 2nd Level technical support to all users including support in PC hardware, laptops, printers, and LAN/WLAN, TCP/IP connection
- Understand the design, development and configuration of new and existing applications in relation to Business as Usual service delivery
- Liaise with other support teams within the organisation and external organisations (e.g. third-party software suppliers)
- Assist with the configuration and deployment of new equipment and to ensure they are installed correctly and are fully functional
- Daily system checks
- Diagnose, troubleshoot and correct problems within systems
- Provide basic training to new and existing staff as needed
- Assist with out of hours support where required
- Provide reports and updates regarding daily system activities/projects to the IT manager
- Ensure suitable working Anti Virus and Back up Solutions in place
- Carry out timely deployment of hardware/software
Applicant Criteria:
- Office 365 administration and support
- Windows Server up to 2019
- DNS, DHCP, Active Directory, Group Policy
- Networking (Firewalls, switches and routers)
- Virtual Server Experience (VMware)
- Veeam backups
- Experience in supporting users face to face, over the phone and/or via email
- The ability to solve problems and think analytically
- Attention to detail
- Excellent understanding of IT and networking
- Strong written and verbal communications
- Good knowledge of Windows server administration, troubleshooting and IP addressing
IT Support in Birmingham employer: Swiftsource
Join a dynamic and rapidly growing business that values teamwork and innovation, offering you the chance to make a real impact as an In-House IT Support expert. With a strong focus on employee development, we provide a supportive work culture that encourages continuous learning and improvement, alongside competitive benefits and opportunities for career advancement. Located in a thriving area, this role not only allows you to enhance your technical skills but also to engage directly with customers, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support in Birmingham
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with potential employers and fellow IT enthusiasts. Don’t be shy – introduce yourself and share your passion for IT support!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any cool solutions you've implemented. This gives employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer interactions. We want you to shine and show that you're the go-to person for problem-solving!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our growing team. Let’s make it happen!
We think you need these skills to ace IT Support in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support skills and experience. We want to see how you can be a key resolver in both first and second line support, so don’t hold back on showcasing your hands-on experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your customer-focused approach and any innovative solutions you've implemented in past roles.
Showcase Your Technical Skills:Be specific about your technical expertise in areas like Office 365, Windows Server, and networking. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in our growing business!
How to prepare for a job interview at Swiftsource
✨Know Your Tech Inside Out
Make sure you brush up on your IT support skills, especially around Office 365, Windows Server, and networking basics. Be ready to discuss specific scenarios where you've solved technical issues, as this will show your hands-on experience.
✨Practice Your Communication Skills
Since you'll be dealing with customers regularly, it's crucial to articulate your thoughts clearly. Try role-playing common support scenarios with a friend to enhance your verbal communication and ensure you're well-spoken during the interview.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT problems in the past. Think about the steps you took to diagnose and resolve issues, and be ready to explain your thought process. This will demonstrate your analytical thinking and attention to detail.
✨Research the Company Culture
Get to know the company’s values and objectives. Understanding their approach to customer service and teamwork can help you tailor your responses to align with their culture, showing that you're not just a fit for the role but also for the team.
