At a Glance
- Tasks: Assist and retain UK Fuels clients through outbound calls and service solutions.
- Company: Join Radius, a fast-growing, innovative company with a friendly culture.
- Benefits: Enjoy a modern office, free gym, 25 holiday days, and ongoing development opportunities.
- Other info: No evenings or weekends; apply online to join our dynamic team!
- Why this job: Be part of a supportive team that values inclusivity and continuous improvement.
- Qualifications: Good communication skills and basic Microsoft Office knowledge preferred.
The predicted salary is between 28800 - 43200 £ per year.
- Department: Customer Service & Operations
- Compensation: up to GBP 26,000 - yearly
Company Description
We’re an ambitious, forward-thinking global business that build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
Job Description
The Radius Telematics Operations department are seeking a skilled and customer-focused individual to join our team as a Customer Service Advisor in the field of Telematics. As a Customer Service Advisor, you will play a vital role in providing exceptional support to our customers, ensuring their satisfaction and resolving any issues they may encounter.
Your responsibilities day to day will be…
- Provide outstanding customer service and support across various channels, including inbound calls, webchats, emails, and tickets.
- Engage with customers professionally and empathetically, actively listening to their concerns and providing effective solutions.
- Troubleshoot and resolve customer enquiries, 1st line technical issues, and service-related problems in a timely manner
- Demonstrate in-depth knowledge of Telematics systems, including hardware, software, and associated technologies.
- Educate customers on the functionalities and benefits of Telematics products to enhance their understanding and usage.
- Collaborate with cross-functional teams, such as technical support and implementations, to address complex customer issues and ensure their resolution.
- Maintain accurate and detailed records of customer interactions and transactions in our CRM system.
- Escalate critical issues to the appropriate departments and follow up to ensure timely resolution.
- Stay up-to-date with industry trends, telematics advancements, and product updates to provide accurate and relevant information to customers.
- Identify opportunities for process improvement and contribute to the enhancement of customer service procedures.
Qualifications
- Proven experience in a customer service role, preferably in the Telematics or automotive industry.
- FCA experience would be beneficial but not essential.
- Strong communication skills, with the ability to articulate complex technical concepts in a clear and concise manner.
- Proficiency in working across multiple platforms such as inbound calls, webchats, emails, and tickets.
- Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.
- Outstanding interpersonal skills, with the ability to build rapport and establish positive relationships with customers.
- Detail-oriented mindset, with strong organisational and multitasking abilities.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
- Strong attention to detail and consistent accuracy.
- Good knowledge of Microsoft Office Products.
- Good standard of literacy in written English.
Additional Information
Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.
- 25 days holiday + bank holidays
- Annual salary review
- Pension plan
- Life assurance
- Electric Vehicle salary sacrifice scheme
- Employee assistance programme
- 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
- Time off for fertility treatment and in the event of pregnancy loss
- ‘Cycle to work’ scheme
And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.
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Diversity, Equality & Inclusion at Radius
Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.
We also offer:
- Global Female Health Policy & Female Health Champions
- Pregnancy Loss and Fertility Treatment Policies
- Endometriosis Friendly Employer (UK)
- Mental Health First Aiders
- Disability Confident Committed Employer (Level 1)
- Race at Work Charter signatory
- Proud sponsor of Crewe Pride (5years running) and Cheshire Pride Awards Corporate Supporter 2025
- Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
- Give as you earn scheme (payroll giving) and match funding
Next Steps
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply
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Customer Service Advisor in Crewe employer: Radius Limited
Radius Limited is an exceptional employer located in Crewe, offering a dynamic work environment that fosters growth and innovation. With a strong focus on employee development, competitive salaries, and generous benefits such as 25 days of holiday and gym access, we prioritise the well-being and success of our team members. Join us to be part of a collaborative culture where your contributions directly impact our data-driven decision-making processes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Crewe
✨Tip Number 1
Familiarise yourself with the fuel industry and UK Fuels specifically. Understanding their products and services will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves making a high number of outbound calls, being confident and clear on the phone is crucial. Consider role-playing with a friend or family member to simulate real customer interactions.
✨Tip Number 3
Showcase your ability to take feedback and implement changes. Think of examples from your past experiences where you've successfully adapted based on customer feedback, as this aligns perfectly with the responsibilities of driving retention.
✨Tip Number 4
Research Radius as a company. Understanding their culture, values, and recent developments will help you connect better during interviews and show that you're aligned with their mission of inclusivity and innovation.
We think you need these skills to ace Customer Service Advisor in Crewe
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant industry knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive retention and sales.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully assisted customers in the past and how you can contribute to maintaining positive relationships with clients at Radius.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Radius Limited
✨Know Your Products
Familiarise yourself with Radius products and services before the interview. Being able to discuss how these can meet customer needs will show your proactive approach and understanding of the role.
✨Demonstrate Communication Skills
Since the role involves a lot of outbound calls, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated with customers or resolved issues.
✨Showcase Your Customer-Centric Approach
Prepare to discuss how you have previously retained customers or improved their experience. Highlight any feedback you’ve implemented in past roles to demonstrate your commitment to continuous improvement.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
