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For Companies At a Glance
- Tasks: Become the voice of RMG, helping customers with their property queries.
- Company: Join RMG, a leading property management company managing over 144,000 households in the UK.
- Benefits: Enjoy 27 days holiday, free parking, bonuses, and a comprehensive healthcare cashback plan.
- Why this job: Be part of a supportive team with ongoing training and career development opportunities.
- Qualifications: Great communication skills and a positive attitude are essential; customer service experience is a plus.
- Other info: Flexible shift patterns in a 24/7 operation, ensuring work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
Role Summary
As a Customer Service Advisor at RMG, you will act as the primary point of contact for property owners and tenants, answering inquiries via phone, email, WhatsApp and online chat. You will record all interactions in Salesforce, process documentation and support business projects.
Responsibilities
- Respond to inbound customer contacts and queries via phone, email, WhatsApp or online chat.
- Provide advice, guidance and solutions that meet customer needs.
- Accurately record all transactions in Salesforce.
- Process all documentation resulting from customer contacts and ensure information is passed to the appropriate colleagues.
- Support other areas of the business with various projects.
Hours
The Customer Service Centre operates 24/7 with a 4‑week rotation: 8‑4 pm, 9‑5 pm, 10‑6 pm, 12‑8 pm. Every four weeks you work a weekend shift and receive days off in lieu on the week prior and following.
Qualifications
Previous customer service experience is beneficial but not essential. Self‑motivation, a positive attitude and the ability to work to deadlines are required.
Skills
- First‑class customer service skills.
- Excellent written and verbal communication.
- Ability to carry out instructions quickly, accurately and ask for clarification when unsure.
- Good organisational skills.
Benefits
- 27 days holiday plus bank holidays.
- Free onsite parking.
- Potential to earn bonus.
- Reward and recognition scheme.
- Career development and progression opportunities.
- Free healthcare cashback plan and 24/7 remote GP services.
- Discounts and money‑saving schemes.
- Comprehensive induction and training period.
EEO Statement
We are committed to providing an inclusive and accessible recruitment process. We offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. We are also open to discussing flexible working arrangements such as reduced hours, flexible start and finish times or compressed hours.
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Customer Service Advisor employer: Residential Management Group (RMG)
Contact Detail:
Residential Management Group (RMG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with RMG's values and mission. Understanding what the company stands for will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident and prepared to handle various queries effectively.
✨Tip Number 3
Research Salesforce, the system used by RMG. Familiarising yourself with its features and functionalities can give you an edge, as it shows your initiative and readiness to adapt to their tools.
✨Tip Number 4
Be ready to discuss how you handle difficult situations or customers. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to empathise with others.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, empathy, and any previous roles where you provided excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at RMG and how your skills align with their values.
Showcase Relevant Skills: In your application, clearly demonstrate your organisational skills and ability to work under pressure. Provide examples of how you've successfully handled customer queries in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Residential Management Group (RMG)
✨Show Your Customer Service Skills
Make sure to highlight any previous customer service experience you have, even if it's not extensive. Share specific examples of how you've successfully handled customer queries or resolved issues in the past.
✨Demonstrate Empathy and Communication
During the interview, focus on your ability to communicate effectively and show empathy. Practice active listening and be prepared to discuss how you would handle difficult customer interactions with care and understanding.
✨Familiarise Yourself with RMG
Research RMG and its services before the interview. Understanding the company's values and mission will help you align your answers with what they are looking for in a Customer Service Advisor.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of potential situations you might face as a Customer Service Advisor and how you would approach them, ensuring you convey your thought process clearly.