At a Glance
- Tasks: Support patients through their treatment journey with exceptional customer service.
- Company: Innovative healthcare clinic focused on weight management.
- Benefits: Full-time role, competitive salary, comprehensive training, and career development opportunities.
- Other info: Work from home one weekend day and enjoy a friendly team environment.
- Why this job: Make a positive impact on people's lives while working in a supportive team.
- Qualifications: Previous customer service experience and excellent communication skills required.
Join Our Growing Health Clinic. We are an innovative new healthcare clinic specialising in medically supervised weight management treatments, including prescription weight loss injections and tablets. We are looking for a friendly, professional, and motivated Customer Service Advisor to join our customer support team based in Runcorn.
This is a telephone-based role where you will be supporting patients throughout their treatment journey, delivering excellent customer service while working as part of a busy and supportive team.
The RoleAs a Customer Service Advisor, you will be the first point of contact for patients and prospective customers. You will provide exceptional service, answer enquiries, and ensure customers receive the support they need in a professional and empathetic manner.
Key Responsibilities- Handling inbound and outbound customer calls.
- Providing information about our services, treatments, and patient journey.
- Assisting with appointment bookings, prescription enquiries, and order queries.
- Responding to customer enquiries via telephone, email, and other communication channels.
- Maintaining accurate customer records and documentation.
- Resolving customer issues efficiently and professionally.
- Liaising with clinical and operational teams to support patient needs.
- Ensuring compliance with company procedures and data protection requirements.
- Contributing to a positive and collaborative team environment.
We're looking for someone who:
- Has previous experience in a customer service, contact centre, or telephone-based support role.
- Possesses excellent verbal and written communication skills.
- Demonstrates empathy, patience, and professionalism when dealing with customers.
- Is organised, reliable, and attentive to detail.
- Is confident using CRM systems and Microsoft Office applications.
- Enjoys working as part of a team in a fast-paced environment.
- Has a positive, can-do attitude and a strong focus on customer satisfaction.
- Experience within healthcare, pharmacy, or the wellness sector would be advantageous but is not essential, as full training will be provided.
Full-time permanent role (42.5 hours per week). Working pattern of 5 days per week, including one weekend day from home. On weekdays you will be based at our Runcorn office. Comprehensive training and ongoing support. A friendly, supportive, and growing team environment. Career development opportunities within a rapidly expanding healthcare business. Competitive salary and benefits package.
Why Join Us?This is an exciting opportunity to become part of a growing healthcare organisation making a positive difference to people's lives. You'll play a key role in helping patients access the support and treatments they need to achieve their weight management goals.
Customer Service Advisor in Runcorn employer: MedPal AI plc
Join our innovative healthcare clinic in Runcorn, where we prioritise a supportive and collaborative work culture. As a Customer Service Advisor, you'll benefit from comprehensive training, career development opportunities, and a competitive salary while making a meaningful impact on patients' lives. Our friendly team is dedicated to providing exceptional service, ensuring you thrive in a fast-paced environment that values empathy and professionalism.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Runcorn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MedPal AI plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MedPal AI plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Runcorn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MedPal AI plc:Your cover letter is your chance to shine! Tell us why you want to work at MedPal AI plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MedPal AI plc!
How to prepare for a job interview at MedPal AI plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
