At a Glance
- Tasks: Be the friendly voice for customers, handling calls and resolving queries.
- Company: Join a growing healthcare e-commerce company with a supportive team.
- Benefits: Earn £12.71ph, enjoy stable hours, and achieve work-life balance.
- Other info: Opportunity for growth in a meaningful, fast-paced environment.
- Why this job: Make a real difference in people's lives through compassionate customer care.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 € per year.
We are recruiting for a growing healthcare e-commerce company looking for a compassionate and professional Customer Service Advisor to join their friendly team.
This is an excellent opportunity for someone who thrives in a fast-paced environment and understands the importance of empathy, patience, and professionalism when supporting customers.
The Role
You will be the first point of contact for customers, handling a high volume of inbound calls and assisting with enquiries relating to orders, payments and general support. You will play a key role in delivering an outstanding customer experience while ensuring all customer information is handled securely and compliantly.
Key Responsibilities
- Managing a high number of incoming customer calls daily
- Providing professional, empathetic and patient customer support
- Processing card payments over the phone in line with GDPR and compliance procedures
- Updating and maintaining accurate customer records using CRM systems
- Resolving customer queries efficiently and professionally
- Liaising with internal teams to ensure smooth customer journeys
- Maintaining confidentiality and handling sensitive information appropriately
What We’re Looking For
- Excellent communication and listening skills
- A calm, mature, and empathetic approach
- Strong patience and problem-solving abilities
- Previous customer service or call handling experience preferred
- Confidence using CRM systems and general computer software
- Understanding of GDPR and data protection principles
- Ability to manage multiple tasks in a busy environment
Working Hours
Monday to Friday, 9:00am – 5:00pm
Why Join Us?
- Supportive and friendly working environment
- Opportunity to grow within a healthcare-focused business
- Meaningful work helping customers every day
- Stable weekday working hours with work-life balance
If you are passionate about customer care and want to be part of a company that genuinely values empathy and professionalism, we would love to hear from you.
Customer Service Advisor in Telford employer: Seymour John
Join a compassionate and professional team at our growing healthcare e-commerce company in Telford, where you will thrive in a supportive and friendly environment. We offer meaningful work that allows you to make a difference in customers' lives, alongside stable weekday hours that promote a healthy work-life balance and opportunities for personal growth within the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Telford
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and mission can help you tailor your responses to show how you fit in with their culture. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice your communication skills! Since you'll be handling a lot of calls, try role-playing with a friend or family member. This will help you feel more confident and prepared for those tricky customer queries.
✨Tip Number 3
Don’t forget to highlight your empathy and patience during the interview. Share specific examples from your past experiences where you’ve successfully resolved customer issues. This will demonstrate that you understand the importance of these qualities in customer service.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Telford
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your compassionate side. We want to see how you connect with customers and handle their concerns with patience and professionalism.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your experience shines through without unnecessary fluff.
Tailor Your Experience:Make sure to align your previous customer service experience with the role. We’re looking for specific examples that demonstrate your problem-solving skills and ability to manage multiple tasks in a busy environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Seymour John
✨Know the Company
Before your interview, take some time to research the healthcare e-commerce company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you demonstrated patience and understanding while resolving customer issues. This will highlight your ability to connect with customers and provide the support they need.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or processing payments. Practising your responses can help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to their customer service excellence.
