Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage vehicle logistics, and provide top-notch service.
- Company: Join Tudor Employment Agency, a leader in luxury motorhome services.
- Benefits: Enjoy NVQ training, a Christmas bonus, and company lunches every Friday.
- Why this job: Perfect for car enthusiasts wanting to grow in a supportive team environment.
- Qualifications: Previous customer service experience is essential; interest in cars is a plus.
- Other info: Work Monday to Friday with occasional Saturday shifts; competitive salary with bonuses.
The predicted salary is between 22000 - 24000 £ per year.
Customer Service Advisor
Stafford, ST16
Permanent
Niche Market – Luxury Motorhomes
Salary: £27,000 + Bonus Structure
Tudor Employment Agency is delighted to recruit a Customer Service Advisor for a prestigious motorhome specialist in Stafford. This is a fantastic opportunity for someone with strong customer service experience who wants to grow within a unique, luxury industry.
Why Apply?
- Stunning facilities & friendly, supportive team
- Funded NVQs in Customer Service & Business Administration
- Clear progression opportunitiesChristmas bonus & company party
- Free use of company motorhome for leisure trips
- Weekly Friday jacket potato lunches
- Healthcare (optical & dental) + life insurance
- Competitive pension
- Performance‑related bonus
About the Role:
- Act as the customer’s main point of contact throughout the vehicle lifecycle
- Meet & greet customers and collect diagnostic information
- Liaise with workshop and allied departments
- Approve additional work and manage vehicle logistics
- Upsell products and services
- Update CRM with accurate customer and vehicle information
- Provide reception cover when required
What We’re Looking For:
- Keyloop / Kerridge experience – Essential
- Previous customer service experience
- Professional, personable and organised
- Previous dealership background – Essential
Working Hours:
Monday – Friday: 8am–5pm
1 in 3 Saturdays: 9am–1pm
#J-18808-Ljbffr
Customer Service Advisor employer: Tudor Employment Agency Ltd
Contact Detail:
Tudor Employment Agency Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the luxury motorhome industry. Understanding the products and services offered will help you engage with customers more effectively and demonstrate your genuine interest during interviews.
✨Tip Number 2
Highlight any previous customer service experience, especially in car sales or related fields. Be prepared to discuss specific scenarios where you successfully resolved customer issues or upsold products.
✨Tip Number 3
Research Keyloop or Kerridge systems if you’re not already familiar with them. Showing that you have knowledge of these tools can set you apart from other candidates and demonstrate your readiness for the role.
✨Tip Number 4
Prepare questions about the personal development programme and training opportunities. This shows your eagerness to grow within the company and aligns with their focus on employee development.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any interest in cars or motorhomes. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the automotive industry. Mention any specific experiences that relate to the role and how you can contribute to the team.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and CRM management. If you have experience with Keyloop or Kerridge, make sure to mention it as it is advantageous for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which are crucial in customer service roles.
How to prepare for a job interview at Tudor Employment Agency Ltd
✨Show Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've handled difficult situations or gone above and beyond for customers.
✨Demonstrate Your Interest in the Industry
Since the role involves luxury motorhomes, showing a genuine interest in cars, motorhomes, or travel can set you apart. Research the company’s products and services beforehand to discuss them knowledgeably.
✨Prepare for Role-Specific Questions
Expect questions related to the duties listed in the job description, such as managing customer enquiries and upselling products. Think about how you would approach these tasks and be ready to explain your thought process.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your enthusiasm for the role and the company. Inquire about the personal development programme or the team culture to demonstrate your interest in growing with the company.