At a Glance
- Tasks: Deliver top-notch customer service and resolve queries via phone and email.
- Company: Join Stericycle, a leader in compliance-based solutions for health and safety.
- Benefits: Enjoy a contributory pension, life insurance, and access to self-development resources.
- Other info: Dynamic team environment with opportunities for growth and support.
- Why this job: Make a real difference by helping customers while developing your skills.
- Qualifications: High school education and strong communication skills required.
The predicted salary is between 26433 - 32307 £ per year.
About Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Position Purpose: Working within our Customer Service Team the successful candidate will have a proven track record in providing a high level of customer service. You will be the first point of contact for customer queries via both telephone and email, working closely with our support teams and Operations network to efficiently track, monitor and resolve all customer inbound queries in a timely manner.
Key Job Activities:
- Provide an excellent level of service which ensures customer needs and expectations are met, whilst working towards first contact resolution.
- Establish and build rapport with customers, providing accurate and timely information to instil customer confidence in our ability to deliver an exceptional level of service.
- Build and maintain strong working relationships with both internal and external customers, establishing and building strong relationships with other departments.
- Ability to understand, analyse and interpret data and customer reporting.
- Pro-actively keep customers updated on all aspects of their enquiry in a timely manner.
- Accurately record clear and concise notes for each customer interaction within the CRM system.
- Resolve complex customer enquiries including pricing queries, invoice disputes and manage customer dissatisfaction.
- Identify whether a customer is due a credit as part of a billing query and be able to calculate full and partial credits.
- Confidence in handling customer complaints, managing objections and taking ownership through to full resolution.
- Identify and escalate any process issues, offering positive suggestions/ideas for suitable resolutions.
- Pro-actively escalate to management any unresolved customer query that may breach our agreed SLAs.
Education: Required Education: in High School
Experience (EMEAA): Be able to demonstrate an ability to work within a fast paced environment within the service industry. Able to work on own initiative or as part of a wider team. Demonstrate a logical thought process in line with customer demands and expectations. Excellent verbal and written communication skills. Demonstrate commercial awareness. Competent in all Microsoft packages. Strong problem solving skills with attention to detail. Results oriented.
Benefits: Stericycle offers you: Contributory Pension Scheme, Life Insurance, Cycle to Work Scheme, Access to SteriCares, our employee support fund, Stericycle University – Our online library of self-development & learning, Annual performance related pay review, Referral Scheme (Earn by introducing people in your network to the Stericycle family), Flu voucher, Eye Test voucher and more…
This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws.
Customer Service Advisor in Manchester employer: Stericycle
At Stericycle, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through initiatives like Stericycle University, which provides access to a wealth of self-development resources, alongside competitive benefits such as a contributory pension scheme and performance-related pay reviews. Join us in our mission to protect health and well-being while enjoying a supportive environment that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stericycle. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stericycle before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stericycle:Your cover letter is your chance to shine! Tell us why you want to work at Stericycle specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stericycle!
How to prepare for a job interview at Stericycle
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
