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- Tasks: Support web applications using PHP and MySQL while resolving customer queries.
- Company: Join a successful organisation delivering software across various sectors.
- Benefits: Up to £30k salary, 25 days holiday, pension, and training opportunities.
- Other info: Opportunity for career growth and exposure to diverse technologies.
- Why this job: Gain hands-on experience and progress to a Developer role in a dynamic environment.
- Qualifications: Experience with PHP and MySQL; customer service skills are a plus.
The predicted salary is between 21600 - 36000 £ per year.
Do you have a background in supporting web applications or software? Do you have a broad technical skillset looking to work with new technologies and seeking a new challenge? Are you passionate about technology, with a strong customer service ethos, and experience supporting PHP, MySQL applications?
About the company:
Join a successful organisation that delivers software for the commercial, private, and public sectors, supporting a range of software applications and customers. The role can lead to a position as a Developer or even into Consultancy within the business.
About the role:
The Support Analyst / Consultant role will be office-based in Sutton Coldfield, supporting customers using the company’s software in a 2nd line support role, building a strong technical awareness of the full technical skillset. You will work closely with other teams and developers, sharing knowledge and collectively resolving customer queries while documenting the process. The role involves supporting distributed and web-based applications written in PHP and MySQL, and could develop into joining the development team or doing some on-site consultancy with customers implementing business applications.
Key Responsibilities:
- Support of various web-based business applications written in PHP, MySQL
- Provide quality assurance and resolve any queries
- Prioritise resolution of configuration and deployment issues
- Document the configuration process of the software products to assist with further project implementation
- Update User Support guides and expand the Support Knowledge base
- Conduct root cause analysis
- Perform any other related duties as required by the business, including analysis and advising the customer on best practice
Essential Technical Skills:
Candidates must have some exposure to most of the technologies listed below:
- Previous support experience of distributed or web-based systems developed in PHP, MySQL
- IIS & Web Business Applications
- Microsoft technologies
- Data Analysis
Benefits (Negotiable):
- Basic salary of up to £30k on offer
- Pension
- 25 Days holiday
Candidates with some programming experience in PHP (from University or self-taught) will also be considered for the role, as training will be provided. If you are keen to join a progressive company, gain exposure to a diverse array of technologies, and receive internal training and development, please apply. You will have the opportunity to learn and progress to a Developer role and make an impact with their software product capability.
Application Support Analyst - PHP, MySQL in Sutton Coldfield employer: Langland Consultants
Contact Detail:
Langland Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst - PHP, MySQL in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for the interview by brushing up on your PHP and MySQL skills. We recommend doing some mock interviews with friends or using online platforms to get comfortable with common questions related to application support.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss how you've tackled technical issues in the past. We want to see your thought process and how you approach challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Analyst - PHP, MySQL in Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with PHP and MySQL. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or support roles you've had in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about technology and how your customer service ethos aligns with our values. Keep it friendly and professional, and let your personality come through.
Showcase Problem-Solving Skills: In your application, mention specific examples where you’ve resolved technical issues or improved processes. We love candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Langland Consultants
✨Know Your Tech Inside Out
Make sure you brush up on your PHP and MySQL skills before the interview. Be ready to discuss your previous experiences with these technologies, as well as any challenges you've faced and how you resolved them. This will show your technical competence and passion for the role.
✨Showcase Your Customer Service Skills
Since this role involves supporting customers, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any situations where you went above and beyond to resolve issues or improve user experience.
✨Prepare for Problem-Solving Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of specific instances where you had to troubleshoot an issue or perform root cause analysis. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Your Willingness to Learn
The company values candidates who are eager to learn and grow. Be sure to express your enthusiasm for new technologies and your desire to develop your skills further. Mention any relevant courses or self-study you've undertaken to show your commitment to personal development.