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- Tasks: Support customers using software, resolve queries, and document processes.
- Company: Join a successful organisation delivering software across various sectors.
- Benefits: Up to £29k salary, pension, and 25 days holiday.
- Other info: Opportunity for internal training and progression to consultancy roles.
- Why this job: Gain exposure to emerging technologies and develop your career in tech.
- Qualifications: Experience with SQL, Windows Server, and customer service skills.
The predicted salary is between 21600 - 34800 £ per year.
Do you have a background in supporting business applications or software? Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud?
About the company: Do you want to be part of a successful organisation that delivers software for the commercial, private & public sectors, supporting a range of software applications and customers? The role can lead to a position as an Implementation Consultant or perhaps in development within the business.
About the role: The Support Analyst / Consultant role will be office based in the Midlands office, supporting customers using the company’s software, in a 2nd line support role, building a strong technical awareness of the full technical skillset. Working closely with the 1st line team, sharing knowledge and collectively resolving customer queries and documenting the process. The role will involve working with technologies such as LAN, WAN, Virtualisation (Hyper-V), Cloud, SQL Server, Windows 2008/12 R2, ITIL process, basic scripting and creating some SQL statements to query databases. The role could develop into doing some on-site consultancy with customers implementing business applications.
- Support of various business applications.
- Testing application, providing quality assurance and resolving any queries.
- Resolution of configuration and deployment issues.
- Documentation of the configuration process of the software products to help with further project implementation.
- Support and resolution of customer queries.
- Support of mobile applications and devices including iOS, Android, Windows Phones.
- Any other related duties as required by the business, including analysis and advising the customer on best practice.
Essential Technical Skills: Candidates must have some exposure to most of the technologies listed below:
- IIS & Web Business Applications
- SQL Server
- Windows Server 2008, 2012
- PowerShell and basic scripting
- Creating / querying databases, creating SQL statements
Benefits (Negotiable): Basic salary of up to £29k on offer, Pension, 25 days holiday.
If you are keen to join a progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development please apply. You will be given the opportunity to learn and progress to a Support / Implementation Consultant and make an impact with their software product capability.
Support Analyst - SQL in Sutton Coldfield employer: Langland Consultants
Contact Detail:
Langland Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst - SQL in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Support Analyst roles and practice your answers. We recommend using the STAR method to structure your responses – it really helps to showcase your skills and experiences.
✨Tip Number 3
Show off your passion for technology! During interviews, share examples of how you've kept up with emerging tech trends or any personal projects you've worked on. This will demonstrate your enthusiasm and commitment to learning.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Support Analyst - SQL in Sutton Coldfield
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let us know how passionate you are about technology! Share any experiences or projects that highlight your enthusiasm for emerging tech, especially in areas like Cloud and SQL.
Highlight Relevant Skills: Make sure to showcase your technical skills that align with the role. Mention your experience with SQL Server, Windows Server, and any scripting you've done. We want to see how your background fits with what we do!
Customer Service Matters: Since this role involves supporting customers, emphasise your customer service ethos. Share examples of how you've helped others solve problems or provided support in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Langland Consultants
✨Know Your Tech
Make sure you brush up on the technologies mentioned in the job description, especially SQL Server, Windows Server, and basic scripting. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Customer Service Mindset
Since this role involves a strong customer service ethos, think of examples from your past where you've successfully resolved customer queries or provided support. Be prepared to share these stories during the interview to demonstrate your approach to customer satisfaction.
✨Show Your Passion for Learning
The company is looking for someone eager to be re-trained in new technologies. Highlight your willingness to learn and adapt by discussing any recent courses, certifications, or self-study you've undertaken. This will show that you're proactive and committed to personal growth.
✨Prepare Questions
Have a few thoughtful questions ready about the role, the team, and the technologies you'll be working with. This not only shows your interest but also helps you gauge if the company is the right fit for you. Ask about their approach to training and development opportunities!