At a Glance
- Tasks: Support customers using software, resolve queries, and document processes.
- Company: Join a successful organisation delivering software across various sectors.
- Benefits: Up to £29k salary, pension, and 25 days holiday.
- Other info: Opportunity for internal training and progression to consultancy roles.
- Why this job: Gain exposure to emerging technologies and develop your career in tech.
- Qualifications: Experience with SQL, Windows Server, and customer service skills.
The predicted salary is between 21600 - 34800 £ per year.
Do you have a background in supporting business applications or software? Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud?
About the company: Do you want to be part of a successful organisation that delivers software for the commercial, private & public sectors, supporting a range of software applications and customers? The role can lead to a position as an Implementation Consultant or perhaps in development within the business.
About the role: The Support Analyst / Consultant role will be office based in the Midlands office, supporting customers using the company’s software, in a 2nd line support role, building a strong technical awareness of the full technical skillset. Working closely with the 1st line team, sharing knowledge and collectively resolving customer queries and documenting the process. The role will involve working with technologies such as LAN, WAN, Virtualisation (Hyper-V), Cloud, SQL Server, Windows 2008/12 R2, ITIL process, basic scripting and creating some SQL statements to query databases. The role could develop into doing some on-site consultancy with customers implementing business applications.
- Support of various business applications.
- Testing application, providing quality assurance and resolving any queries.
- Resolution of configuration and deployment issues.
- Documentation of the configuration process of the software products to help with further project implementation.
- Support and resolution of customer queries.
- Support of mobile applications and devices including iOS, Android, Windows Phones.
- Any other related duties as required by the business, including analysis and advising the customer on best practice.
Essential Technical Skills: Candidates must have some exposure to most of the technologies listed below:
- IIS & Web Business Applications
- SQL Server
- Windows Server 2008, 2012
- PowerShell and basic scripting
- Creating / querying databases, creating SQL statements
Benefits (Negotiable): Basic salary of up to £29k on offer, Pension, 25 days holiday.
If you are keen to join a progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development please apply. You will be given the opportunity to learn and progress to a Support / Implementation Consultant and make an impact with their software product capability.
Support Analyst - SQL in Sutton Coldfield employer: Langland Consultants
As a leading software solutions provider in Sutton Coldfield, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees. With competitive benefits such as a generous pension scheme and 25 days of holiday, we are committed to supporting your professional growth and providing hands-on experience in cutting-edge technologies. Join us to be part of a dynamic team where your contributions are valued and career advancement opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst - SQL in Sutton Coldfield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Langland Consultants values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Langland Consultants might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Langland Consultants!
✨Direct Apply to Langland Consultants
Let's not forget to apply directly through the Langland Consultants website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Analyst - SQL in Sutton Coldfield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Langland Consultants.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Langland Consultants. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Langland Consultants
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
