At a Glance
- Tasks: Host the night reception and ensure guests have a smooth experience.
- Company: Join The Londoner, London's first 'Super Boutique' hotel.
- Benefits: Competitive salary, 28 days holiday, free meals, and great discounts.
- Other info: Enjoy opportunities for promotion and access to training programs.
- Why this job: Be part of a 5-star luxury hotel and elevate your hospitality career.
- Qualifications: Previous hotel reception experience and excellent customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. Situated in the heart of Leicester Square, we are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards but also propel their own career potential in a company that recognises and rewards.
We are currently recruiting for a Night Receptionist to join our front of house team at The Londoner, our 5 Star Luxury Hotel.
Overview
An amazing opportunity to join our 5 Star Luxury Hotel as a Night Receptionist. The hours for this role are 4 days on, 3 days off on a rota basis. As a Night Receptionist, you will be responsible for night reception lobby hosting and ensuring a smooth guest experience at night, delivering a high level of customer satisfaction in line with our core values and standards, exceeding guest expectations.
About You
- Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
- Previous experience of IT applications including Opera, Office 365, Guest Plus.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of the English language both written and spoken.
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Receptionist employer: Edwardian Hotels London
The Londoner is an exceptional employer, offering a vibrant work culture within a prestigious five-star luxury hotel in the heart of London. As a Commis Waiter/Waitress at Whitcomb’s, you will benefit from comprehensive training, opportunities for personal growth, and the chance to be part of a dedicated team that prides itself on delivering outstanding service. With a focus on quality and a passion for food and beverage, this role provides a rewarding environment for those looking to advance their careers in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Londoner or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your customer service skills and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Be prepared with questions! When you’re interviewing for the Night Receptionist role, ask about the team culture and what a typical night shift looks like. This shows you’re genuinely interested in the position and the hotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining The Londoner family right from the start!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in standing out from the crowd.
Tailor Your Application:Make sure to tailor your application specifically for the Night Receptionist role at The Londoner. Highlight your previous hotel reception experience and any relevant skills that align with our core values and standards. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the right process and gives you a chance to explore more about The Londoner and what we stand for.
How to prepare for a job interview at Edwardian Hotels London
✨Know Your Hotel Inside Out
Before your interview, take some time to research The Londoner. Familiarise yourself with its unique offerings, values, and the overall guest experience. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples from your previous experience where you went above and beyond for guests. Highlighting these moments will demonstrate your commitment to exceeding guest expectations.
✨Brush Up on IT Skills
Since the role requires familiarity with IT applications like Opera and Office 365, make sure you're comfortable discussing your experience with these tools. If you have any specific achievements or challenges you've overcome using these systems, be ready to share them.
✨Practice Your English Proficiency
Given the importance of impeccable command of the English language, consider practising common interview questions out loud. This will help you articulate your thoughts clearly and confidently during the interview, making a great impression.
