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- Tasks: Manage night reception, greet guests, and handle check-ins/check-outs.
- Company: Join the QHotels Collection, a 4-star hotel known for exceptional service.
- Benefits: Enjoy free gym membership, discounts, training support, and more perks!
- Why this job: Perfect for those who love customer service and want to work in a vibrant environment.
- Qualifications: Must be self-motivated, friendly, and have conflict resolution skills.
- Other info: Located near Winchester, with great leisure facilities and a commitment to diversity.
The predicted salary is between 20000 - 30000 £ per year.
Social network you want to login/join with:
Do you thrive on delivering outstanding customer service?
The important stuff:
Benefits include:
– Free health club membership (T&Cs apply)
– Discounts across The QHotels Collection
– Family & Friends discounts in hotels across The QHotels Collection
– Support with training & professional qualifications, including course fees
– Various learning & development opportunities
– Access to an Employee Assistance Program – Hospitality Action
– Refer a friend scheme
– FREE parking
– And much more!
What will I do?
You’ll manage the reception during the night, greet guests upon arrival, administer check-ins and check-outs, and ensure all guest inquiries and complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
Requirements include:
– Ability to work with minimal supervision
– Passion for delivering exceptional guest service
– Courteous and pleasant attitude
– Conflict resolution experience
Curious to find out more?
Norton Park Hotel, Spa & Manor House is a 4-star, 165-bedroom property located in Sutton Scotney, just outside Winchester. Our hotel features the Scene restaurant and bar & lounge, a terrace, and offers afternoon tea, private dining, and meeting & event spaces, as well as a separate Manor House. Leisure facilities include a pool, gym, steam room, sauna, and a relaxing Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.
The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.
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Night Receptionist employer: Norton Park Hotel, Spa & Manor House
Contact Detail:
Norton Park Hotel, Spa & Manor House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and amenities offered at Norton Park Hotel, Spa & Manor House. This knowledge will not only help you answer guest inquiries confidently but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your conflict resolution skills by role-playing common scenarios you might encounter as a Night Receptionist. Being able to showcase your ability to handle difficult situations calmly and effectively can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of The QHotels Collection on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare thoughtful questions to ask during the interview about the hotel's operations and guest service philosophy. This shows your enthusiasm for the position and helps you assess if the role aligns with your career goals.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Receptionist position. Highlight your relevant experience in customer service and conflict resolution.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the job. Emphasise your ability to work independently, your courteous attitude, and any previous roles in hospitality or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional guest service. Mention specific examples from your past experiences that demonstrate your ability to handle guest inquiries and complaints effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Norton Park Hotel, Spa & Manor House
✨Showcase Your Customer Service Skills
As a Night Receptionist, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond to assist guests or resolve issues.
✨Demonstrate Conflict Resolution Experience
Since the role requires handling guest inquiries and complaints, be ready to discuss specific situations where you successfully managed conflicts. Highlight your approach and the positive outcomes.
✨Exude a Courteous and Pleasant Attitude
Your attitude can set the tone for guest interactions. Practice maintaining a friendly and professional demeanour, even when discussing challenging scenarios during the interview.
✨Research the Company and Its Values
Familiarise yourself with The QHotels Collection and its commitment to diversity and inclusion. Showing that you align with their values can make a strong impression on the interviewers.