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- Tasks: Welcome guests, manage check-ins/outs, and ensure top-notch service throughout the night.
- Company: Join the Crowne Plaza London Ealing, a vibrant hotel with a focus on customer satisfaction.
- Benefits: Enjoy reduced hotel rates, free meals, and excellent training opportunities.
- Other info: Flexible shifts and a chance to grow within a global hotel brand.
- Why this job: Make a real difference in guest experiences while working in a dynamic environment.
- Qualifications: Previous experience in a similar role is preferred; knowledge of Opera is a plus.
The predicted salary is between 24000 - 28000 £ per year.
Would you like the opportunity to make a difference to your customers and to your colleagues? We can offer you this opportunity in the role of Night Receptionist at the Crowne Plaza London Ealing. You will be responsible for assisting in the overall running of the Front Office, ensuring an efficient and effective operation, and striving for 100% customer satisfaction.
The role involves working within our busy Front Office environment, ensuring our guests receive the highest level of service. Night Receptionist responsibilities include:
- Providing a warm welcome to all guests on their arrival and assisting them in a courteous, helpful manner.
- Ensuring all accounting and billing procedures as laid down by Hotel management are adhered to at all times.
- Liaising with the Housekeeping department concerning room availability.
- Dealing with any customer comments in a polite and pleasant manner, resolving complaints wherever possible.
- Answering the Hotel switchboard in a polite and courteous manner using the standard greeting set by the Hotel.
- Ensuring all inquiries are forwarded to the relevant department.
- Forwarding all potential leads to the Sales Manager and supporting the Sales Office in maximising occupancy.
- Maintaining security over Hotel property and monies as well as anything deposited at Reception by Hotel guests.
- Carrying out check-in/out following hotel procedures and policies.
- Ensuring that all areas are presented in the agreed standard.
- Following hotel policies and procedures regarding 'Walk-in' Bookings.
- Ensuring the security of the Hotel by completing security checks of the Hotel and grounds to the standard set by the Hotel, reporting any discrepancies immediately.
- Carrying out Night Audit, ensuring any discrepancies are resolved or reported.
- Being responsible for accounting tasks and ensuring the working station is cleared.
- Maintaining constant liaison with Front Office.
- Arranging transport for customers and offering luggage assistance when required.
- Ordering and delivering newspapers to the guests' rooms each morning.
- Taking Room Service Orders and cooking and delivering to guests according to Brand Service Standards.
The ideal candidate should have at least one year of experience working in a similar position. Knowledge of Opera would be an advantage.
Some of our key benefits include:
- Reduced hotel room rates in IHG hotels worldwide for staff as well as friends and family members.
- Free meals and refreshments on duty.
- Social events and celebrations calendar.
- Incremental holiday entitlement linked with length of service.
- Workplace pension scheme.
- Various employee recognition schemes such as employee of the month with other monetary incentives.
- Excellent training and development opportunities.
We look forward to discussing the role further with you. In line with immigration legislation, we will only accept applications from candidates who are currently eligible to live and work in the UK. We are unable to apply for or transfer working visas for candidates.
Night Front Office Assistant-Receptionist employer: Crowne Plaza London Ealing
Contact Detail:
Crowne Plaza London Ealing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Office Assistant-Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for positions that catch your eye. The more you put yourself out there, the better your chances!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and front office operations. Show us you know your stuff about handling guest inquiries and complaints with ease!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in the interviewer’s mind. It shows your enthusiasm for the role and reinforces your commitment to providing excellent service.
We think you need these skills to ace Night Front Office Assistant-Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really make a difference, especially for a role like Night Receptionist where customer interaction is key.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we're looking for. If you've worked in a similar position before, share specific examples of how you provided excellent customer service or handled challenges.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your experience and enthusiasm for the role in a straightforward manner.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we offer!
How to prepare for a job interview at Crowne Plaza London Ealing
✨Know the Hotel Inside Out
Before your interview, take some time to research Crowne Plaza London Ealing. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their expectations.
✨Showcase Your Customer Service Skills
As a Night Receptionist, customer satisfaction is key. Prepare examples from your past experience where you went above and beyond for a guest or resolved a complaint effectively. This will demonstrate your ability to handle the pressures of a busy Front Office environment.
✨Practice Common Interview Questions
Anticipate questions related to your experience in similar roles, especially regarding handling billing procedures and liaising with other departments. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This reflects your professionalism and respect for the role you're applying for. Plus, it sets a positive tone for the rest of the conversation.