At a Glance
- Tasks: Welcome guests, manage check-ins, and provide city info while creating a friendly atmosphere.
- Company: Join Generator, a vibrant lifestyle brand redefining hostels with social spaces and cultural events.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Join us in shaping unforgettable experiences in the heart of London.
- Why this job: Be part of a fast-paced team that values creativity and genuine guest experiences.
- Qualifications: Strong communication skills, team player, and ability to thrive under pressure.
The predicted salary is between 1300 - 1600 £ per month.
Generator is a global lifestyle brand offering fresh and socially engaging accommodation platforms and hospitality venues. Our vision is to become the world’s leading design‑led hostel brand. We aim to achieve this by offering a host of soulful social spaces, cultural events and a creative programme that inspires guests and locals alike, all while providing affordable and safe accommodation in the centre of the city.
BEING YOURSELF is the key to bringing the Generator story and brand to life. We need an exceptional and passionate leader to join our team in London. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience. Be a part of Europe’s fastest moving, ground‑breaking, hostel brand. Join Generator, be yourself.
YOU MUST
- Have impeccable honesty
- Have strong team and communication skills
- Work well under pressure
YOU WILL:
- Provide a warm friendly Generator welcome to all guests and the public
- Maintain a professional relationship with your team and guests
- Manage reception and the check‑in process efficiently, providing information on the hostel facilities and events, city knowledge and upselling products where possible
- Always strive to meet and exceed the needs of our guests at each interaction
- With your Supervisor or Team Leader ensure that all reception tasks and functions are completed in line with Reception check lists
- Respond quickly and efficiently to all customer requests and enquiries
- Hand over any outstanding requests to the next shift
- Report any maintenance issues immediately using our online system
- Respond to all guest complaints in a caring and empathetic manner
- Always love our guests
- Encourage guests to use online review sites to give feedback on their stay e.g. Trip Advisor
- Be proficient and accurate in the use of SIHOT and travel shop POS, keeping up to date with changes at all times
- Whilst on shift ensure you promote and sell Generator Beds as effectively as possible and maximise opportunities for revenue by upselling and promoting spend throughout F&B and Travel Shop
- Whilst on shift ensure all cash handling and POS procedures are being followed and discrepancies are investigated in line with the Cash Handling Policy
- Communicate to your team anything that will affect the guest experience or running of the department
- Comply with your responsibilities in relation to Fire, Health and Safety
- Carry out instructions given by your manager, supervisor, team leader of any manager on duty
- Play a part in ensuring that there is always appropriate cover
This job description is intended to illustrate the main duties and responsibilities of the job of a Receptionist. It is not intended to be exhaustive and you are advised that the duties and responsibilities may be amended or added, on a temporary or permanent basis, as required.
Night Receptionist employer: Generator London
Generator is an exceptional employer that fosters a vibrant and inclusive work culture, where being yourself is celebrated. As a Night Receptionist in London, you will be part of a dynamic team dedicated to creating unforgettable experiences for guests, with ample opportunities for personal and professional growth. Enjoy the benefits of working in a creative environment that values honesty, teamwork, and customer satisfaction, all while being at the heart of one of Europe's most exciting cities.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Get to know the company vibe! Before your interview, check out Generator's social media and website. This will help you understand their culture and values, so you can show how you fit right in.
✨Tip Number 2
Practice your people skills! As a Night Receptionist, you'll be the face of Generator. Role-play common guest interactions with a friend to boost your confidence and ensure you're ready to provide that warm welcome.
✨Tip Number 3
Be prepared to showcase your problem-solving skills. Think of examples where you've handled pressure or resolved guest complaints effectively. This will demonstrate your ability to keep things running smoothly at reception.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to get noticed by the team. Plus, it shows you're genuinely interested in being part of the Generator family.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Be Yourself:We want to see the real you! Make sure your personality shines through in your application. Share your experiences and what makes you passionate about hospitality – it’s all about bringing the Generator story to life!
Tailor Your Application:Don’t just send a generic CV and cover letter. We love it when applicants take the time to tailor their application to us. Highlight your relevant skills and experiences that align with the Night Receptionist role and our brand values.
Show Off Your Communication Skills:As a Night Receptionist, communication is key! Use your application to demonstrate your strong team and communication skills. Whether it’s through your writing style or examples of past experiences, let us know how you connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Generator London
✨Know the Brand Inside Out
Before your interview, dive deep into Generator's mission and values. Understand their vision of being a design-led hostel brand and think about how you can embody that in your role as a Night Receptionist. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your People Skills
As a Night Receptionist, you'll be the face of Generator for many guests. Prepare examples of how you've successfully interacted with people in previous roles. Highlight your ability to handle customer requests and complaints with empathy and professionalism, as this is crucial for creating an unforgettable experience.
✨Demonstrate Problem-Solving Under Pressure
Expect questions about how you would manage stressful situations or difficult guests. Think of specific instances where you've had to think on your feet and resolve issues quickly. This will illustrate your ability to maintain composure and efficiency, which is key in a busy reception environment.
✨Be Ready to Upsell
Generator values maximising opportunities for revenue through upselling. Prepare to discuss your experience with sales or how you would promote hostel facilities and events. Show enthusiasm for the products and services offered, and think of creative ways to encourage guests to engage with them.
