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For Companies At a Glance
- Tasks: Ensure guests have a fantastic experience and manage the reception team effectively.
- Company: Join India's largest luxury hotel group, known for its unique hospitality approach.
- Benefits: Competitive salary, free meals, discounts on stays, and professional development opportunities.
- Other info: Enjoy a vibrant employee social calendar and opportunities for growth.
- Why this job: Be part of a dynamic team in a luxurious environment that values local culture.
- Qualifications: Experience in luxury hotels, strong communication skills, and a passion for customer care.
The predicted salary is between 24000 - 36000 £ per year.
The LaLit Suri Hospitality Group, headquartered in New Delhi, is India's largest and the fastest growing privately owned Hotel Company. The company offers a portfolio of 13 Luxury hotels, palaces and resorts spread across the Indian sub-continent. "Developing Destinations and not just hotels" is our conviction. We believe that involving local people in our initiatives brings popularity to the destination, boosts tourism and brings peace & prosperity to the region.
We are currently seeking a Receptionist to join our dedicated Front of House team.
Your New Role
As Receptionist you will ensure that all guests and your team have an enjoyable experience whilst at The LaLiT London. Your responsibilities will include:
- Having a heavy presence in the hotel, making yourself available to our guests and responding to all guest queries.
- Ensuring our VIPs and any special occasion bookings are well looked after and followed up on.
- Communicating guest feedback and any areas of concern.
- Taking responsibility to resolve issues that arise in the Hotel.
- Being a great team leader, ensuring the reception team are well informed, trained and motivated.
- Being aware of room availability as well as special events and ensuring the team are also aware.
What you will need to succeed
- Previous experience Front Office from a luxury 4/5* hotel.
- Strong interpersonal & communication skills.
- Exceptional customer care skills.
- Great team worker.
- Ability to work under pressure.
- Pride and attention to detail in your work.
- Flexible attitude.
What’s on offer
- Competitive salary.
- Complimentary dry cleaning of business attire/uniform.
- Discounted Food and Beverage and accommodation rates.
- Complimentary meals on duty.
- Learning and development programs.
- Varied Employee Social Calendar.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Receptionist employer: The LaLiT London
Contact Detail:
The LaLiT London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit The LaLit Suri Hospitality Group’s website and apply directly. Show them you’re keen by expressing your interest in their values and how you can contribute to their mission.
✨Tip Number 3
Prepare for the interview by researching common questions for receptionists in luxury hotels. Think about how your previous experience aligns with their expectations, especially around customer care and teamwork.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can keep you on their radar and show your enthusiasm for the position. It’s a small gesture that can make a big impact!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Night Receptionist role. Highlight your relevant experience in luxury hotels and how your skills align with our values at The LaLiT London.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The LaLiT London
✨Know the Company
Before your interview, take some time to research The LaLit Suri Hospitality Group. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Care Skills
As a Night Receptionist, exceptional customer care is key. Prepare examples from your previous experience where you went above and beyond for guests. Highlight your ability to handle difficult situations with grace and how you resolved issues to ensure guest satisfaction.
✨Demonstrate Team Leadership
Since the role requires you to lead the reception team, think of instances where you've successfully motivated or trained others. Be ready to discuss your leadership style and how you keep your team informed and engaged, especially during busy periods.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Practice responses to potential situations you might face as a Night Receptionist, such as handling a VIP guest's special request or resolving a complaint. This will help you feel more confident during the interview.