Salesforce Developer in London

We are looking to hire a Salesforce Developer to join our Revenue Operations team in London.

A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.

WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.

The role will undertake full responsibilities for assigned cases (Sales Cloud & Service Cloud), change requests and project work from the requirements elicitation & validation, to prioritisation of cases and deployment. This will include solution design, build, unit testing, securing appropriate approvals and deployments in line with our DevOps framework which you will own and manage. To achieve this coordination with 3rd party partners may be required. You will also be responsible for the health and maintenance of the Salesforce platform. You will also be responsible for ensuring any integrations with other systems such as Netsuite, Salesloft, Zoom Info, Google.

The Revenue Operations team consists of Revenue Enablement, Salesforce Support, Pricing, Commercial Data & Analytics. The team is predominantly UK based, with a few roles in US & Brazil & we are a collaborative team who work together to deliver results in a fast paced environment. We collaborate daily with team stand ups, team google chat channels & ensure we inject a bit of fun into our work. On the systems side, as a new team late 2023 we won an internal award for delivering a new invoicing solution after coming up with innovative cost saving solutions & we are aiming for the WGSN F.O.C.U.S Awards for 2025.

Key accountabilities

• Take ownership of Change Requests, Projects or Issues assigned to you & their resolution, taking appropriate action to remediate issues quickly with effective stakeholder communication.
• Conduct Technical assessment of the work and time required to implement changes
• Deliver technical changes through declarative features or programmatic tools
• Manage the installation and ongoing maintenance of AppExchange applications
• Follow agreed testing and approval protocols for all changes delivered
• Where necessary, assign cases to Salesforce Support & other third-party application support team, providing clear requirements & test criteria to confirm resolution & coordinating activity through to the deployment of respective solutions with partner SLA’s.
• Manage and own the DevOps process ensuring support & guidance available for other team members where appropriate
• Develop a strong understanding of the business, its products, and operational processes to inform validation of technical design for changes and projects
• Develop and maintain a strong understanding of the system configuration, integrations and installed apps, and how they enable business processes
• Assessing the capabilities delivered in each salesforce release and work with your team to identify opportunities to exploit
• Assessing proposed third party application upgrades, identifying risks and benefits & establishing implementation plans
• Proactively developing new ways to innovate and maximise the value of salesforce, integrations and installed third-party applications to the business
• Assessing and reducing technical debt across the Salesforce platform
• Monitoring of Salesforce releases and org migrations and working with the System Administrator to plan for, and test and make any necessary changes ahead of time.


This list is not exhaustive and there may be other activities you are required to deliver.

Skills, experience & qualifications required

• Recent and demonstrable hands on experience building and delivering salesforce solutions based on salesforce core clouds and leading ecosystem products
• Experience using Einstein / Agentforce preferred
• Experience working with Salesforce (4+ Years) including the ability to:
• Use SOQL queries in workbench to interrogate Salesforce
• Develop Aura, Lightening web components & Apex Code
• Use debug statements/debug mode to gain deeper insight into issues Evidence of continuous personal development through salesforce certification in core disciplines: (Below Certifications Essential)
• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer 1 Experience of Netsuite Preferred Knowledge of Salesforce products required including:
• Sales Cloud
• Service Cloud
• Salesforce Appexchange
• Salesforce CPQ Experience of DevOps management or operation (2+ years) essential Experience working within the Atlassian Suite
• Confluence
• JIRA

Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:

- 25 days of holiday per year - with an option to buy/ sell up to 5 days

- Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance & Critical Illness

- Employee assistance programme, season ticket loans and cycle to work scheme

- Volunteering opportunities and charitable giving options

- Great learning and development opportunities.

WGSN is the global authority on consumer trend forecasting.

We help brands around the world create the right products at the right time for tomorrow’s consumer.

The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.

We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.

We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.

An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.

Inclusive workforce

We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.

Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.

We offer a flexible working environment with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been—and will continue to be—actively encouraged here, but we do not offer full remote working.

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.