Account Manager, EMEA (Retention Acceleration), Spanish Speaking in London

We are looking to hire a Spanish speaking Account Manager (Retention Acceleration) to join our EMEA Sales team based in London. This is an office-based role out of our London office.

At WGSN, our purpose is simple: we create tomorrow. As an Account Manager – Retention Acceleration, you will play a pivotal role in safeguarding and growing our small-to-medium customer base. This role is dedicated to driving exceptional customer satisfaction, delivering best-in-class renewal performance and ensuring every client deeply understands and experiences the value of WGSN’s products and services.

Managing a high-volume portfolio of 150–250 accounts, you will apply data insights, Salesforce analytics and structured renewal processes to reduce churn, streamline onboarding and renewal workflows, increase auto-renew adoption and build long-term customer partnerships. This position suits someone who thrives in a fast-paced environment and is motivated by operational excellence, commercial clarity and tangible impact.

You will join a collaborative, multicultural Account Management team that supports clients across Fashion, Beauty, Interiors, Lifestyle, Food & Drink and Consumer Tech. Working closely with Client Services, Operations, Advisory and Product, you will help deliver a seamless, value-driven customer experience from onboarding through to renewal.

Key accountabilities:

• Take full ownership of renewal outcomes and risk mitigation.
• Meeting or exceeding defined retention expectations and driving uplift in renewal value year-on-year, including through multi-year commitments.
• Work to increase automatic renewal adoption and reduce friction and cycle times across every renewal.
• Handle renewal conversations with clarity, confidence and a strong data-driven narrative that demonstrates WGSN’s impact.
• Responsible for delivering a consistent, premium customer experience and will monitor usage patterns, CRM insights and behavioural signals to identify at-risk clients early.
• Serve as a trusted point of contact for contract-related enquiries, ensuring transparency, responsiveness and a seamless experience throughout the renewal cycle.
• Ensuring customer feedback is shared internally to support improvements in product and service delivery.
• Maintain accurate forecasting and account planning in Salesforce, ensuring all communications and renewal activities are recorded comprehensively.
• Manage a structured 12–16-week renewal cycle and work closely with Operations and Client Services to streamline processes, automate onboarding and embed scalable renewal practices.
• Employ risk mitigation strategies for each notified cancellation and follow a pre-defined model of action.
• Contribute to continuous improvements by identifying opportunities for automation, standardisation and advanced reporting.
• Where appropriate, uncover and develop expansion opportunities, connecting additional departments or stakeholders to WGSN’s value proposition.
• Collaboration with Sales, Advisory and Product teams to ensure that clients receive a cohesive and compelling value story.

Skills, qualifications and experience:

• A proven track record in retention-focused account management and contract management within a B2B subscription or SaaS environment.
• Confidence in renewal discussions, negotiations and procurement processes and able to articulate value with clarity and commercial insight.
• A strong analytical mindset is essential, including the ability to interpret dashboards, usage data and CRM metrics to shape strategic decisions.
• Experienced in managing high-volume customer portfolios with very strong organisational skills, adaptability and resilience.
• Communication skills to build trust quickly and manage relationships across varied stakeholder levels.
• Proficiency in Salesforce or a similar CRM is required, as is fluency in English; additional languages such as Italian, Spanish or French are advantageous.
• Familiarity with the fashion, beauty, interiors or consumer goods landscape will further support your success in the role but it is not essential.

What we offer:

• 25 days of holiday per year - with an option to buy/sell up to 5 days.
• Pension, Life Assurance and Income Protection.
• Flexible benefits platform with options including Private Medical, Dental Insurance & Critical Illness.
• Employee assistance programme, season ticket loans and cycle to work scheme.
• Volunteering opportunities and charitable giving options.
• Great learning and development opportunities.

WGSN is the global authority on consumer trend forecasting. We help brands around the world create the right products at the right time for tomorrow’s consumer.

Our culture is inclusive, and we want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.