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Account Manager, EMEA (Retention Acceleration) in London
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WGSN

Account Manager, EMEA (Retention Acceleration) in London

London Full-Time On-site
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The role
We are looking to hire an Account Manager (Retention Acceleration) to join our EMEA Sales team based in London.
This is an office-based role out of our London office.
Working at WGSN
Together, we create tomorrow
A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow. WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.
More about the role
At WGSN, our purpose is simple: we create tomorrow. As an Account Manager – Retention Acceleration, you will play a pivotal role in safeguarding and growing our small-to-medium customer base. This role is dedicated to driving exceptional customer satisfaction, delivering best-in-class renewal performance and ensuring every client deeply understands and experiences the value of WGSN’s products and services.
Managing a high-volume portfolio of 150–250 accounts, you will apply data insights, Salesforce analytics and structured renewal processes to reduce churn, streamline onboarding and renewal workflows, increase auto-renew adoption and build long-term customer partnerships.
This position suits someone who thrives in a fast-paced environment and is motivated by operational excellence, commercial clarity and tangible impact.
The team
You will join a collaborative, multicultural Account Management team that supports clients across Fashion, Beauty, Interiors, Lifestyle, Food & Drink and Consumer Tech. Working closely with Client Services, Operations, Advisory and Product, you will help deliver a seamless, value-driven customer experience from onboarding through to renewal.
Key accountabilities
- Take full ownership of renewal outcomes and risk mitigation.
- Meeting or exceeding defined retention expectations and driving uplift in renewal value year-on-year, including through multi-year commitments.
- Work to increase automatic renewal adoption and reduce friction and cycle times across every renewal.
- Handle renewal conversations with clarity, confidence and a strong data-driven narrative that demonstrates WGSN’s impact.
- Responsible for delivering a consistent, premium customer experience and will monitor usage patterns, CRM insights and behavioural signals to identify at-risk clients early.
- Serve as a trusted point of contact for contract-related enquiries, ensuring transparency, responsiveness and a seamless experience throughout the renewal cycle.
- Ensuring customer feedback is shared internally to support improvements in product and service delivery.
- Operationally, you will maintain accurate forecasting and account planning in Salesforce, ensuring all communications and renewal activities are recorded comprehensively.
- Manage a structured 12–16-week renewal cycle and work closely with Operations and Client Services to streamline processes, automate onboarding and embed scalable renewal practices.
- Employ risk mitigation strategies for each notified cancellation and follow a pre-defined model of action.
- Contribute to continuous improvements by identifying opportunities for automation, standardisation and advanced reporting.
- Where appropriate, you will also uncover and develop expansion opportunities, connecting additional departments or stakeholders to WGSN’s value proposition.
- Collaboration with Sales, Advisory and Product teams to ensure that clients receive a cohesive and compelling value story.
Skills, qualifications and experience
- You will have a proven track record in retention-focused account management and contract management within a B2B subscription or SaaS environment.
- You will bring confidence in renewal discussions, negotiations and procurement processes and be able to articulate value with clarity and commercial insight.
- A strong analytical mindset is essential, including the ability to interpret dashboards, usage data and CRM metrics to shape strategic decisions.
- You will be experienced in managing high-volume customer portfolios and will demonstrate very strong organisational skills, adaptability and resilience.
- Your communication skills will allow you to build trust quickly and manage relationships across varied stakeholder levels.
- Proficiency in Salesforce or a similar CRM is required, as is fluency in English; additional languages such as Italian, Spanish or French are advantageous.
- Familiarity with the fashion, beauty, interiors or consumer goods landscape will further support your success in the role but it is not essential.
What we offer
Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:
- 25 days of holiday per year - with an option to buy/ sell up to 5 days
- Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance & Critical Illness
- Employee assistance programme, season ticket loans and cycle to work scheme
- Volunteering opportunities and charitable giving options
- Great learning and development opportunities.
More about WGSN
WGSN is the global authority on consumer trend forecasting.
We help brands around the world create the right products at the right time for tomorrow’s consumer.
Our values
We Are Everywhere
The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.
We Are Future Focused
We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.
We Are Rigorous
We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.
Our culture
An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.
Inclusive workforce
We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.
Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.
We offer a flexible working environment with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been—and will continue to be—actively encouraged here, but we do not offer full remote working.
We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.
A Note for Applicants
We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness.
A Note for Recruiters
Thank you so much for your interest in working with us at WGSN! Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together. Since we focus on these established partnerships, we’re unable to respond to unsolicited contacts or CVs from outside our PSL. But don’t worry! If we decide to explore new partnerships, we’ll be sure to reach out.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Account Manager, EMEA (Retention Acceleration) in London employer: WGSN

WGSN is an exceptional employer that fosters a dynamic work environment in London, where innovation and collaboration thrive. With a strong emphasis on employee growth, you will have the opportunity to lead best practices and mentor others while enjoying competitive benefits such as flexible working options and a robust learning culture. Join us to be part of a team that values your contributions and supports your career progression in a vibrant city.

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Contact Details:

WGSN Recruitment Team

View WGSN profile

StudySmarter Expert Advice🤫

We think this is how you could land Account Manager, EMEA (Retention Acceleration) in London

✨Leverage Your Network

In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!

✨Show Your Skills Through Real-World Results

When targeting a full-time role like Account Manager, EMEA (Retention Acceleration) at WGSN, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!

✨Engage with Sales Communities

Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.

✨Direct Applications Matter

While we all know the online application route, consider sending direct applications to companies you admire, including WGSN. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager, EMEA (Retention Acceleration). Sometimes, a personal touch can grab attention faster than a generic application!

Some tips for your application 🫡

Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!

Tailor Your Message for WGSN:When writing your cover letter, make sure to tailor your message specifically for WGSN. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!

Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!

Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!

How to prepare for a job interview at WGSN

✨Know Your Sales Methodologies

Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show WGSN that you understand the role and can hit the ground running in the sales game.

✨Demonstrate Your Deal-Making Skills

Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show WGSN that you’re not just about numbers but also about building lasting connections in business development.

✨Prepare for Role-Play Scenarios

In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!

✨Align Your Goals with the Company’s Vision

Take a moment to reflect on how your career ambitions align with WGSN’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.

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