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- Tasks: Be the friendly face of property customer service, helping clients and tenants with their queries.
- Company: Join a supportive team in a growing property company based in Manchester.
- Benefits: Enjoy a competitive salary, no weekends, and ongoing training.
- Other info: Dynamic work environment with opportunities for career growth and professional development.
- Why this job: Make a real difference in people's lives while developing your career in a thriving industry.
- Qualifications: Customer service experience is a plus; strong communication and problem-solving skills are essential.
The predicted salary is between 24000 - 24000 ÂŁ per year.
Location: Manchester
Salary: ÂŁ24,000
Hours: Monday to Friday, 9am–5.30pm – No weekends!
About the Role: Our client is looking for a friendly, proactive, and professional Property Customer Service Advisor to join our team. In this key role, you’ll be the first point of contact for clients and tenants, providing outstanding service across multiple communication channels. Whether it’s resolving queries, offering information on properties, or handling complaints with care, you’ll be a vital part of delivering an excellent customer journey in the property sector.
Key Responsibilities:
- Respond to customer inquiries via phone, email and webchat in a prompt and professional manner.
- Provide clear, accurate information on property listings, tenancy agreements, and other services.
- Resolve queries and issues relating to property management, rentals, maintenance, or transactions.
- Maintain accurate records of customer interactions using internal systems.
- Proactively follow up with customers to ensure satisfaction and manage expectations.
- Handle complaints calmly and constructively, escalating where necessary.
- Support the wider team with admin tasks and ensure customers are updated regularly.
Skills & Experience Required:
- Previous experience in a customer service role (property experience desirable but not essential).
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a “can-do” attitude.
- Empathetic and patient with a customer-first mindset.
- Well-organised with the ability to manage multiple tasks.
- IT literate – confident using CRM systems, email, and web-based platforms.
Why Join Us?
- Be part of a supportive, growing team with a passion for property.
- Opportunity to develop your career in a thriving industry.
- Ongoing training and support provided.
- Friendly and professional working environment.
What’s Next?
Hit apply and we will be in touch shortly. If you are searching for a new role, but this isn’t quite perfect, we specialise in all things property and can contact all of the local agents on your behalf, to find you the perfect position! If you would like our help, hit apply anyway and we will reach out.
Sales Progressor in Manchester employer: The Recruitment Experts
Contact Detail:
The Recruitment Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Progressor in Manchester
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the property sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Property Customer Service Advisor role. Keep it friendly and professional!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities in the property sector, and we’re here to help you find the right fit. Let’s get you that dream job!
We think you need these skills to ace Sales Progressor in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Property Customer Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Communication Skills: Since this role involves a lot of communication, it’s essential to demonstrate your written and verbal skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Highlight Problem-Solving Abilities: In your application, share examples of how you've successfully resolved customer issues in the past. This will show us that you have the 'can-do' attitude we’re looking for. We love candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we’ll be in touch shortly after you hit apply!
How to prepare for a job interview at The Recruitment Experts
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Property Customer Service Advisor. Familiarise yourself with common queries and issues in property management, as well as the services offered by the company. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since this role involves interacting with clients and tenants, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in previous roles, especially in resolving customer issues or handling complaints. This will highlight your suitability for the position.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer queries or complaints. Be ready to discuss your approach to problem-solving and how you maintain a positive attitude under pressure. This will show that you have the 'can-do' mindset they’re looking for.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.