- Multiple locations
- On-site
Job Description
Mission
Your mission is to unleash the full power of Planhat for our customers — guiding them to achieve business outcomes, accelerate time-to-value, and drive long-term success.
You’ll lead enterprise-level implementations that combine strategic consulting, technical execution, and change management. You’ll be the bridge between vision and reality — ensuring every implementation not only launches successfully but also sets our customers up for scalable, measurable impact.
Team
We are one of the most versatile teams at Planhat.
We partner with customers across industries and regions, working closely with Sales, CS, Product, Enablement & Support to ensure every engagement drives value from day one.
We don’t just “implement software.”
We design outcomes, enable teams, and champion adoption.
Imagine:
- Leading a multi-stakeholder kickoff with a global SaaS company to redefine how they manage customers through Planhat.
- Facilitating a workshop for a CS leadership team to map out key process to drive revenue and retention ie. account planning, executive alignments, expansion plays
- Translating complex data architecture into an elegant customer insights dashboard that drives renewals and expansion.
Our team’s backgrounds are diverse — from consulting and project management to customer success, data, and product. We share one thing in common: a passion for helping customers succeed through technology and process transformation.
Challenge
- Lead enterprise implementations from kickoff to go-live, ensuring timelines, deliverables, and outcomes are achieved.
- Be a product expert — deeply understand Planhat’s capabilities, features, and underlying logic. Confidently advise customers on how to best leverage the platform to meet their business outcomes.
- Collaborate with technical deployment roles to design and execute data architecture, integrations, and workflows — bringing technical curiosity, tenacity, and problem-solving to every engagement.
- Guide customers through best practices, leveraging Planhat to streamline workflows and maximize adoption.
- Consult strategically with customer executives, functional leaders, and technical teams to align platform configuration with business outcomes.
- Facilitate enablement sessions — both virtual and in-person — to empower leaders, admins, end users to get the most from Planhat.
- Champion change management by guiding organizations through the process, communication, and behavioral shifts required to make Planhat adoption stick and deliver lasting business impact.
- Collaborate cross-functionally with Sales, CS, Product, Support & Enablement teams to ensure a seamless customer experience from presale to post-go-live.
- Contribute to building our global implementation methodology — templates, playbooks, frameworks, and assets that scale excellence across customers.
Support ongoing customer needs through facilitation of onboarding services, ensuring continued success, adoption, and measurable impact on revenue and retention.
