Introduction
We are looking for consultants to join our mortgage telephony service centre in Northampton, were we deliver excellent telephony service to all customers, both internal and external. We ensure we maintain high quality standards and always make sure the customer is at the heart of everything we do.
Basic Salary £15,015 plus excellent benefits.
This is a permanent opportunity working a 35 hour week with flexible shifts falling between 6am – 10pm Monday – Sunday.
Initial training will be 9am - 5pm Monday to Friday.
Who we're looking for
You don’t need experience in call centres or mortgage’s for this role, we are looking for customer focussed candidates who have the right attitude and enthusiasm for always ensuring the customer gets the best outcome.
As a minimum requirement you’ll:
- Excellent Verbal and Written communication.
- Confidence in taking ownership for each call.
- Able to make and explain decisions clearly.
- Willingness to learn.
- Ability to follow processes and policies.
- Able to manage you time effectively.
It would be nice if you also had:
- Customer service experience, however we look to train all the skills needed.
What you'll be doing
As a Customer Service Consultant, you’ll respond to enquiries by phone, you will be speaking to our members but a high proportion of the calls you take will be from brokers and solicitors. You’ll exceed expectations by delivering a personal, accountable, friendly and knowledgeable service and always ensuring a high level of accuracy is maintained.
You’ll always be thinking about the customer and proactively maintaining your product, process and systems knowledge to a high level, making sure enquiries are serviced accurately and with minimal referrals thereby driving a high first time resolution rate and positive customer experience. You’ll support other departments, as per the demands of the business through flexibility, it’ll also be important to take responsibility for your Personal Development to improve personal performance.
The extras you’ll get
If you put a lot in, it’s only fair you should get a lot out. So if you help us do the right thing for our customers, we’ll help further your career at Nationwide. As well as your salary, a pension and a recognition and rewards scheme. We think it’s a great place to work, and we’re not afraid of giving you praise when you’ve done well.
Why work for us
At Nationwide we’re here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we’re known for being open, honest and trustworthy. We’re also the world’s largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in, and have the talent and drive to keep us successful.
Case Owner - Northampton - Temp to Employee Conversion employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. With flexible working options, competitive benefits including private medical insurance and a strong pension plan, and a commitment to recognising and celebrating achievements, we empower our team members to thrive both personally and professionally. Our Glasgow office fosters collaboration and innovation, making it an ideal environment for those looking to make a meaningful impact in the financial services sector.
Contact Details:
Nationwide Building Society Recruitment Team
