Customer Support Advisor

Field1

We’re a building society not a bank. Our customers are members of our Society and now more than ever they need our help. You’ll use your customer service skills to guide them through these difficult times over the phone or online. As a designated keyworker you’ll be office-based but there’s plenty of room to keep two metres from colleagues and our excellent cleaners are working hard to keep us all safe.

What you’ll be doing

At Nationwide we believe in helping others. That’s where you come in. We’re looking for people with a positive attitude and a commitment to support our members when they need it most. Your role will be to help our members who are having problems meeting repayments. This is a telephone-based role that will involve both speaking directly with members as well as listening to and acting on voicemail messages. You will show sensitivity and empathy but also resilience to guide our members through what can be difficult and upsetting conversations.

About you

You might already be from a customer service background, but even if you are not and are looking for a change in career where you can make a real difference in people’s lives, then this opportunity is for you. We’ll give you all the training you need to set you up for a successful journey with us in this highly rewarding role.

You will also be rewarded with a promotion to Senior Customer Support Advisor once you complete your probationary period (usually 6 months).

The extras you’ll get

Here, you’ll be valued, recognised and rewarded. We offer life insurance, a company-contributing pension and an excellent recognition and rewards scheme. We believe in a good work-life balance, so you’ll receive your work schedule in advance. You’ll find yourself working 35 hours per week on one of the following shift pattern: 8am – 4pm, 9am – 5pm, 10am – 6pm, 12pm – 8pm and one in every third Saturday 9am – 12pm.

For helping us do the right thing for our members, you’ll get:

• a personal pension (most people put in 7% of their salary which we’ll top up by a further 16%)

• up to two days of paid volunteering a year

• buying or selling holiday (25 days holiday)

• the chance to buy things like dental cover vouchers for you and your family.

Why work at Nationwide

Nationwide is the world’s largest building society. But, however large we grow, we will never lose sight of what makes us different: our commitment to our members and to building our society in the right way. Our goal is to be more than a business. We want to be known as an organisation that is always open, honest and trustworthy, where people are helped, supported and loyal. That’s as true for our employees as it is for our members. Help us build on our values and we’ll help you build an amazing career.

At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured and you feel empowered to contribute then please apply and help us in building society, nationwide.

What to do next

If you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured and you feel empowered to contribute then we’d love you to join our society. Click Apply today and send us your CV to take the first step to building society, nationwide. We reply to all candidates so will be in touch shortly to let you know.