Introduction
We need:
- A Customer Representative for our branch in Burton Upon Trent.
- £15,000–£18,045 a year on a full-time contract, plus benefits.
- Send in your application by 21st February 2014.
You’ll be the first person customers see when they walk into a branch. You’ll find out what they need and point them in the right direction and you’ll help them manage their money by serving them at the counter.
Who we're looking for
You’ll need to be:
- Able to talk to different people and handle lots of different types of conversations, from answering a simple question to handling a complex problem. You’ll stay enthusiastic, calm and polite.
- You don’t need any direct experience in Financial Services – you might have helped customers in another sector, like retail.
- Curious about Financial Services and good at understanding and explaining complex information to our customers so that they can understand it.
- Enthusiastic about working as part of a team. You’ll sometimes work on your own, but you’ll mostly work with colleagues, supporting each other to help customers.
What you'll be doing
Working in the branch foyer, you’ll have the confidence to talk to people as soon as they walk through the door. You’ll then need to ask the right questions, find out what they need help with and point them in the right direction.
You’ll also serve customers at the counter. Our branches are always busy so you’ll have to be organised and able to work quickly while still giving the best service. You’ll need to know the ins and outs of all our products and services and how to work our computer systems and processes, but we’ll train you in that.
The extras you’ll get
If you put a lot in, it’s only fair you should get a lot out and we’re not afraid of giving you praise when you’ve done well. So if you help us do the right thing for our customers, we’ll help further your career at Nationwide. As well as your salary, there’s life assurance, a pension and a recognition and rewards scheme. We think Nationwide’s a great place to work.
Why work for us
At Nationwide we don’t have shareholders, we’re here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we’re known for being open, honest and trustworthy.
We’re also the World’s largest Building Society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in and have the talent and drive to keep us successful.
Customer Representative - Burton Upon Trent - Fixed Term Contract until 31/12/2014 employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. With flexible working options, competitive benefits including private medical insurance and a strong pension plan, and a commitment to recognising and celebrating achievements, we empower our team members to thrive both personally and professionally. Our Glasgow office fosters collaboration and innovation, making it an ideal environment for those looking to make a meaningful impact in the financial services sector.
Contact Details:
Nationwide Building Society Recruitment Team
