Introduction
We need:
• Customer Advisers in our Mortgage Operations teams in our Northampton Admin Centre
• £15,015 – 18,866, depending on experience
• A Permanent Opportunity working 35 hours per week
At Nationwide we are continually looking at ways to improve our service offering and our Mortgage Operations is key to Nationwide and are looking to expand our teams, to deliver the best customer outcomes to our Mortgage customers. You’ll role will be to take ownership for each case, taking customer through the journey of a mortgage application with Nationwide, ensuring an efficient service which is focussed around the customer.
Who we're looking for
Self-motivated individuals who are looking to provide great customer service. We are looking for a great communicator looking to start their career within the financial sector.
As a minimum requirement you’ll:
• Be able to interact, demonstrate empathy and understanding whilst representing the business needs across all levels and customer types
• Have a good standard of literacy and numerical skills
• Be customer focussed
• Have a professional business attitude
• Ability to accurately and efficiently use Information Technology packages related to the customer information being processed
• Have proven written and verbal communications skills with the ability to interact with others
• Take ownership for your day to day workload
• Have awareness of Mortgage products and processes
• Be able to use a range of influencing and negotiating skills
• Be responsible and determined with a positive attitude
• Adopt a flexible approach being prepared to move across processes and teams
It would be nice if you also had:
• An awareness of a need for change to ensure continuous improvement and the ability to compete commercially
• A financial service background dealing with Mortgage Applications
• Knowledge of support change initiatives to assist in business improvements
What you'll be doing
Deliver exceptional customer service by responding to customer needs and processing financial and non financial Customer Information and Requests in accordance with operational procedures and our PRIDE values and behaviours. In your daily role you'll;
• Understand and process customer instructions and applications within agreed service levels and quality expectations
• Ensure all internal and external customer contact whether verbal or written is handled with integrity
• Work in other areas of the business as and when required by business needs
• Identify improvements that could deliver value to the business and improve the customer experience
• Actively display PRIDE behaviours to deliver key objectives
• Fully adhere to all FCA and regulatory standards in addition to acting in accordance with the Data Protection & Information Security Policies
• Understand and meet your responsibilities by demonstrating an awareness of risk management, ensuring you report any areas of potential risk or non-compliance to your manager
• Ensure you agree and understand the quality expectation for work processed
• Proactively contribute in individual and group situations
• Share best practice with your colleagues, proactively assisting peers within the team
• Actively support your line manager in delivery key objectives & assist in preparing meaningful MI / reports from a range of source information
• Complete actions set by your manager within agreed timescales
The extras you’ll get
If you put a lot in, it’s only fair you should get a lot out. So if you help us do the right thing for our customers, we’ll help further your career at Nationwide. As well as your salary, there’s life assurance, a pension and a recognition and rewards scheme. We think it’s a great place to work, and we’re not afraid of giving you praise when you’ve done well.
Why work for us
At Nationwide we’re here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we’re known for being open, honest and trustworthy.
We’re also the world’s largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in, and have the talent and drive to keep us successful.
Customer Advisor employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. With flexible working options, competitive benefits including private medical insurance and a strong pension plan, and a commitment to recognising and celebrating achievements, we empower our team members to thrive both personally and professionally. Our Glasgow office fosters collaboration and innovation, making it an ideal environment for those looking to make a meaningful impact in the financial services sector.
Contact Details:
Nationwide Building Society Recruitment Team
