Floor Supervisor in London

We’re looking for a Floor Supervisor to join our Housekeeping team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

As a Floor Supervisor at Mandarin Oriental Hyde Park, London, we expect from you:

• To inspect all vacant and occupied rooms to check standards of cleanliness, missing guest amenities and/or supplies.
• To manage and then report any problems to the Room Attendants and follow up accordingly documenting any follow up items accordingly to enhance the performance of the team.
• To ensure all departure rooms are checked and released promptly for re-let and on time.
• To manage guest supplies, cleaning supplies based on pre-established budget to be presented weekly for approval to management before submission.
• To brief Room Attendants of all information and new changes from the daily Housekeeping briefing.

As a Floor Supervisor, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful Floor Supervisor candidate, you must have exceptional organisational skills and attention to detail and previous similar experience in a 5 star luxury environment.

Our commitment to you includes:

• Learning & Development programmes for various stages in your career.
• MOstay programme offering complimentary nights and attractive rates on rooms for you and your loved ones.
• A variety of health benefits and wellness programmes.
• Different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers.
• 50% F&B & Spa discount on property.
• Complimentary Westfield Healthcare cash plan.
• Colleague Experience Stay in-house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Free Life Assurance benefits whilst in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group.

We believe a diverse and inclusive culture is better for everyone. All colleagues should be treated fairly and with respect, given equal opportunities, and valued for their contributions. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.