Butler in London

We’re looking for a Butler to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

As a Butler, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be successful as a Butler, you must have excellent communication skills with a high level of verbal and written English. The ability to multitask and competency of Microsoft Office is essential. Prior knowledge with systems is ideal.

As a Butler at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Being the main contact for all Suite guests during their stay
• Facilitating all requests and keeping a record of preferences from the Suite guests by effectively communicating with other departments
• Greeting guests upon arrival for introduction and rooming
• Ensuring that all Suites are ready with the amenities and known preferences set up on arrival

To be a successful Butler, you will have previous experience working in a high-end luxury environment in a customer/guest facing role. You will be an excellent communicator, with a proactive approach and an eye for detail.

Our commitment to you includes:

• Learning & Development: Unique learning and development programmes for various stages in your career.
• MOstay: Complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness: A variety of health benefits and wellness programmes offered globally.
• Retirement Plans: Different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers.
• 50% F&B & Spa discount on property.
• Complimentary Westfield Healthcare cash plan.
• Colleague Experience Stay in-house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Subsidized podiatry sessions.
• Free Life Assurance benefits whilst in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Sustainability at Mandarin Oriental Hyde Park, London: We are a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in our culture, and sustainability implications are carefully considered with every decision.

Diversity & Inclusion: We believe a diverse and inclusive culture is better for everyone. All colleagues should be treated fairly and with respect, given equal opportunities, and valued for their contributions.

Eligibility to work in the UK: All candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.