At a Glance
- Tasks: Be the main contact for Suite guests, ensuring their needs are met with exceptional service.
- Company: Join the prestigious Mandarin Oriental Hotel Group, known for luxury and legendary service.
- Benefits: Enjoy competitive pay, wellness programmes, and discounts at over 500 retailers.
- Other info: Flexible shifts, opportunities for learning, and a commitment to sustainability and diversity.
- Why this job: Work in a dynamic environment where your contributions truly matter and grow your career.
- Qualifications: Previous experience in luxury customer service and excellent communication skills required.
The predicted salary is between 28103 - 34348 £ per year.
We’re looking for a Butler to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
As a Butler, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.
To be successful as a Butler, you must have excellent communication skills with a high level of verbal and written English. The ability to multitask and competency of Microsoft Office is essential. Prior knowledge with systems is ideal.
As a Butler at Mandarin Oriental Hyde Park, London, you will be responsible for:
- Being the main contact for all Suite guests during their stay
- Facilitating all requests and keeping a record of preferences from the Suite guests by effectively communicating with other departments
- Greeting guests upon arrival for introduction and rooming
- Ensuring that all Suites are ready with the amenities and known preferences set up on arrival
To be a successful Butler, you will have previous experience working in a high-end luxury environment in a customer/guest facing role. You will be an excellent communicator, with a proactive approach and an eye for detail.
Our commitment to you includes:
- Learning & Development: Unique learning and development programmes for various stages in your career.
- MOstay: Complimentary nights and attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness: A variety of health benefits and wellness programmes offered globally.
- Retirement Plans: Different retirement plans depending on the length of your service and your role.
- Access to discounts and deals with over 500 popular high street retailers.
- 50% F&B & Spa discount on property.
- Complimentary Westfield Healthcare cash plan.
- Colleague Experience Stay in-house with breakfast included upon completed probation.
- Friends & Family hotel rate and Spa discount.
- 1 paid Charity Day per year to dedicate to a charity of your choice.
- Season ticket loan & cycle to work scheme.
- £750 recruitment referral bonus.
- Free meals on duty & uniform dry-cleaning services.
- Increased holiday entitlement with Length of Service, up to 33 days off.
- Subsidized podiatry sessions.
- Free Life Assurance benefits whilst in service.
- Access to Hospitality Action’s Employee Assistance Programme.
- Employee Recognition Programmes.
- Social, wellbeing, charity, and sporting events throughout the year.
Sustainability at Mandarin Oriental Hyde Park, London: We are a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in our culture, and sustainability implications are carefully considered with every decision.
Diversity & Inclusion: We believe a diverse and inclusive culture is better for everyone. All colleagues should be treated fairly and with respect, given equal opportunities, and valued for their contributions.
Eligibility to work in the UK: All candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Butler in London employer: Mandarin Oriental Hyde Park Limited
Mandarin Oriental Hyde Park is not just a workplace; it's a gateway to a world of luxury and exceptional service. As a Commis, you'll be part of a dynamic team that values integrity, respect, and personal growth, with fantastic learning opportunities and a commitment to sustainability. Enjoy unique benefits like complimentary hotel stays, extensive discounts, and a supportive work culture that celebrates diversity and inclusion.
Contact Details:
Mandarin Oriental Hyde Park Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Butler in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mandarin Oriental Hyde Park Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mandarin Oriental Hyde Park Limited
Don't be shy about reaching out to Mandarin Oriental Hyde Park Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Butler in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mandarin Oriental Hyde Park Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mandarin Oriental Hyde Park Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
