At a Glance
- Tasks: Lead the Housekeeping team to ensure immaculate guest rooms and public areas.
- Company: Join the prestigious Four Seasons Hotel, known for luxury and exceptional service.
- Benefits: Competitive salary, flexible hours, wellness days, and global hotel discounts.
- Other info: Enjoy excellent career growth opportunities and a vibrant work culture.
- Why this job: Be part of a world-class team and create unforgettable experiences for guests.
- Qualifications: Experience in housekeeping supervision and strong attention to detail required.
The predicted salary is between 24750 - 30250 £ per year.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper's Cut (Modern Steakhouse), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).
The role: As Housekeeping Supervisor, you will support the day‑to‑day operation of the Housekeeping team, ensuring guest rooms and public areas are maintained to the highest Four Seasons standards. You will lead and guide Room Attendants and House Porters on the floor, conducting detailed inspections and ensuring consistency, efficiency, and attention to detail across all areas. This is a hands-on leadership role, requiring strong organisation, a keen eye for detail, and a proactive approach.
What you will do:
- Supervise daily housekeeping operations across assigned floors
- Inspect guest rooms and public areas to ensure they meet Four Seasons standards
- Support and guide Room Attendants and House Porters, providing direction and feedback
- Ensure efficiency of room turnaround and service delivery
- Maintain high levels of cleanliness, presentation, and organisation
- Identify and report maintenance issues promptly
- Collaborate closely with Front Office and other departments to ensure seamless guest service
- Support training and onboarding of team members
What we are looking for:
- Previous experience in a Housekeeping supervisory or senior Room Attendant role
- Strong attention to detail and high standards of presentation
- Excellent organisational and time management skills
- Confident communication and team leadership ability
- Comfortable working in a fast-paced environment
- Basic computer skills and systems awareness
- Professional, reliable, and team-focused approach
- Right to Work in the UK
What to expect:
- Full-time position, 40 hours per week
- Flexibility to work a range of shifts including weekends
What we offer: At Four Seasons Hotel London at Tower Bridge, we support passionate people who want to grow, lead and build long-term careers within a world-class luxury brand.
- £40,900 annual package inclusive of base salary and service charge
- Structured 40 hour working week
- Flexible working with the option of one day per week working from home
- Excellent training and clearly defined career development pathways
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Up to two paid Wellness Days per year
- Company Sick Pay, increasing with service
- Life insurance while on duty
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Pepys Cellar, with refreshments available throughout the day
- Discounted gym membership with City’s Leonardo Hotel
- Bupa Dental Cover and MediCash healthcare plans available
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning from day one
- Season Ticket Loan and Cycle to Work scheme available from day one
- Access to Wagestream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable and sporting activities
Join our Housekeeping team: If you take pride in delivering high standards, enjoy leading a team, and want to be part of a world-class hotel environment, we would be delighted to hear from you. We look forward to receiving your application.
Floor Supervisor in London employer: Four Seasons
At Sandbanks, we pride ourselves on fostering a creative and collaborative work environment that empowers our employees to thrive. As a Fashion Videographer, you will have the unique opportunity to contribute to a luxury brand that values sustainability and innovative design, while also benefiting from professional growth opportunities and a supportive culture that encourages artistic expression.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Four Seasons. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Four Seasons
Don't be shy about reaching out to Four Seasons directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Four Seasons and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Four Seasons
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
