Room Attendant in London

We’re looking for a Room Attendant to join our Housekeeping team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

As a Room Attendant at Mandarin Oriental Hyde Park, London, we expect from you:

• To consistently achieve the required standards of cleanliness, product presentation and customer care in all guest rooms and public areas in order to create a warm, friendly and comfortable environment for our guests.
• To ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests.
• Ensures the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests.
• To ensure that all guest rooms are cleaned, stocked and maintained to the standard required.
• To report any malfunctioning equipment and maintenance problems by recording all faults in work orders and passing them on to the Floor Manager.

As a Room Attendant, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning to evening (including weekends and bank holidays), flexibility is required. We also offer an evening shift from Monday to Sunday, with 20 hours over a 5 days a week. Shift patterns are in the evening, with shift hours running from 17:00pm to 21:30pm, flexibility is required.

To be a successful Room Attendant candidate, you will ideally have previous experience in a similar role, ideally in a luxury environment, excellent attention to detail, ability to work under pressure and most importantly, genuine interest in providing outstanding service to our guests.

Our commitment to you includes:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us.
• Retirement Plans. When you show commitment to us, we reciprocate.
• Access to discounts and deals with over 500 popular high street retailers.
• 50% F&B & Spa discount on property.
• Complimentary Westfield Healthcare cash plan.
• Colleague Experience Stay in-house with breakfast included upon completed probation.
• Friends & Family hotel rate and Spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Subsidized podiatry sessions.
• Free Life Assurance benefits whilst in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group.

DIVERSITY & INCLUSION. We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

ELIGIBILITY TO WORK IN THE UK. Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.