Front Office Receptionist

Hotel Indigo Torquay is looking for a Front Office Team Member to join our growing team and bring the Hotel Indigo values to life. Hotel Indigo Torquay brings a vibrant new addition to this idyllic coastal town. Nestled along the stunning English Riviera, the hotel offers guests breathtaking views of Tor Bay and easy access to some of Torquay's most iconic beaches and walking trails, where nature can be truly appreciated. Close to local attractions, including the historic Torre Abbey and the lively harbour, guests can also indulge in the region's renowned culinary scene featuring fresh seafood and artisanal delights.

We have a variety of contracts available, Part-Time (from 8 hours per week) and Full-Time (40 hours per week). As a Front Office Team Member (Full-Time or Part-Time), you can expect to carry out the following duties:

• Checking in our guests when they first arrive, and checking out our guests on departure. You will greet our guests with a warm and authentic Hotel Indigo welcome, using Opera to check in our guests effectively. Experience in a Reception role within a Hotel environment with experience of Opera or similar reception system is preferred but not essential.
• Dealing with ad-hoc guest requests. You will be problem-solving to ensure we can elevate all of our guests' stays, dealing with any guest requests and appropriate service recoveries for any guest complaints to make sure they leave with a smile. You will be an excellent problem-solver and fast-thinker.
• Engaging with our Guests. You will provide our guests with information about the Hotel itself, the local area, and create individual authentic interactions with each guest. Excellent communication and personable skills are essential for this role.
• Recognising IHG One Rewards Members and encouraging new joiners. You will be an advocate of the IHG One Rewards program and know the benefits of joining, so you can share these with our guests who aren’t already signed up.

We offer our colleagues a wide range of additional benefits to support you:

• Financial security - £12.60 per hour, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support, and enhanced sick pay.
• Wagestream - a financial wellbeing app giving you the opportunity to save, track, and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences, and loads of retailers on our perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7, and access to mental health first-aiders.

If you are looking to join a Hotel company where you can be your authentic self, unite a shared passion for local discovery, and celebrate your creative and fun-loving nature, click apply today to see where this adventure could take you.

You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.