At a Glance
- Tasks: Lead a team to ensure guests have an unforgettable experience at our stunning 5-star hotel.
- Company: Join voco St. David’s Cardiff, a unique hotel with a focus on relaxed luxury.
- Benefits: Enjoy competitive salary, meals on duty, and up to 33 days holiday.
- Other info: Join a global family with amazing discounts and career growth opportunities.
- Why this job: Be part of a vibrant team in a beautiful waterfront setting, making lasting memories for guests.
- Qualifications: 2+ years in front office management and a passion for guest service.
The predicted salary is between 35009 - 35009 £ per year.
A fantastic opportunity at voco St.David’s Cardiff for a Guest Services Manager to join our team in our amazing Cardiff Bay, 5-star hotel! We are offering a salary of 35,009.70.
At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.
Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting. The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer. The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK.
voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike. Our Guest Services Managers ensure a guest is met with a genuine welcome and that their needs are attended throughout their stay. We believe that a voco stay is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large.
Guest Services Managers communicate both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation.
To succeed as our Guest Services Manager, you will need:
- Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard.
- Proven track record with success at working with loyalty schemes and enrolments.
- Have an awareness of market trends and the ability to implement new initiatives.
- Good understanding of systems to support driving results: Opera, Delphi, Microsoft suite.
Our Guest Services Manager enjoy a range of benefits including:
- Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.
- Meals whilst on duty.
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated).
- We provide every employee company sick pay and life insurance.
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Amazing discounts for our hotels and restaurants around the world.
- Discounts from over 15,000 stores – all the way from retail to cinema.
- Generous ‘Refer a Friend’ programme.
If you are someone who wants to join a company which favours laid-back but attentive connections, apply today to join our team as a Guest Services Manager! You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Services Manager employer: IHG
At IHG Hotels & Resorts, we pride ourselves on being an exceptional employer that champions leadership development and workforce capability. Our inclusive work culture fosters innovation and collaboration, providing employees with unparalleled growth opportunities in a dynamic global environment. With a focus on AI-enabled learning solutions and a commitment to shaping future-ready leaders, IHG offers a meaningful and rewarding career path for those passionate about transforming the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IHG. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IHG
Don't be shy about reaching out to IHG directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IHG and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IHG
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
