At a Glance
- Tasks: Take care of guests at night, respond to queries, and ensure a warm welcome for late arrivals.
- Company: Join the vibrant Kimpton Clocktower Hotel, a Manchester icon with a unique character.
- Benefits: Earn £14.56 per hour, enjoy free meals, paid holidays, and discounts at 6,000+ hotels worldwide.
- Other info: Opportunities for career growth, training, and a supportive work environment await you!
- Why this job: Be part of a team that values individuality and creates memorable experiences for guests.
- Qualifications: Experience in hotel guest services is a plus; a passion for customer service is essential.
The predicted salary is between 14.56 - 14.56 £ per hour.
We are looking for an authentic and driven Front Office Nights Team Member (Full-Time) to join us at Kimpton Clocktower Hotel! Kimpton Clocktower Hotel is a Manchester icon - a bold blend of grand Victorian architecture and playful, contemporary design. We’re a little bit classic, a little bit rebellious and always full of character! From buzzing social spaces to unforgettable dining and events, we create stays that feel vibrant, personal and anything but ordinary.
What do you need to be a Front Office Nights Team Member? Your main duties and responsibilities will include:
- Taking care of our guests throughout the night, responding to any queries or requests and ensuring late arrivals are met with a warm welcome.
- Completing ad-hoc tasks throughout the night such as cleaning or preparing reports to ensure the safety of our guests and employees.
This role is varied and you may be completing different tasks depending on the needs of the Hotel!
We are looking for someone who has:
- Availability to work 5 nights across the week, shift times 22.45 - 07.15.
- Experience working as a Nights Receptionist, Concierge or Guest Services Agent at a Hotel is beneficial.
- A passion for providing excellent customer service, wanting to go above and beyond for our guests!
- Confidence in working on Hotel systems, with experience in Opera Cloud being a big plus.
- A willingness to learn new things and work as part of our wider Hotel team!
- A drive to produce results – we work together within the Kimpton family to continue delivering extremely personal experiences and genuine human connection.
- A warm and authentic personality, with a can-do attitude and commitment to service.
- A willingness to work as part of a team that embraces our culture and delights our guests every day.
Joining the Kimpton family isn’t just about providing our guests with excellent service — we’ve secured a spot in Fortune’s ‘100 Best Companies to Work For’ 7 times since 2009, and it’s no surprise why!
We can offer you:
- Financial Perks: £14.56 per hour, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime.
- Career Growth: Training programmes, global progression opportunities and 2 paid volunteering days per year. IHG was recognised as a ‘Best Employer 2025’ UK by Mercer.
- Colleague Perks: Discounts at 6,000+ IHG hotels worldwide, plus friends & family rates. Extra savings through our perks portal on shopping, experiences and more.
- Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first-aiders.
- Refer a Friend: Share the opportunity and reap rewards when your friends join!
If you’re someone who likes to march to the beat of your own drum and wants to join a company that celebrates authentic individuality, apply today! Check out our Instagram page @kimptonclocktower to see more.
As a Front Office Nights Team Member, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.
You must meet the legal requirements to work in the UK.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business. We provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Front Office Nights Team Member employer: IHG
At IHG, we pride ourselves on being an excellent employer, offering a vibrant work culture at Kimpton Charlotte Square in the heart of Edinburgh. As a Room Attendant, you will not only enjoy competitive pay and generous discounts but also benefit from extensive training opportunities that foster personal and professional growth, all while contributing to creating unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Nights Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IHG. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IHG
Don't be shy about reaching out to IHG directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Nights Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IHG and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IHG
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
