At a Glance
- Tasks: Take ownership of complex technical issues and mentor junior engineers.
- Company: Respected Managed Service Provider with a friendly team culture.
- Benefits: Competitive salary, flexible office-based role, and skill development opportunities.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Join a supportive team and tackle challenging tech problems head-on.
- Qualifications: Strong IT support background with 3rd line experience and networking knowledge.
The predicted salary is between 40000 - 45000 £ per year.
Be the Go-To 3rd Line Expert in a Busy, Friendly MSP
Our client, a highly respected Managed Service Provider (MSP) based in the North West, is looking for a talented 3rd Line Support Engineer to join their growing service desk team.
With over two decades of experience delivering exceptional IT support to a wide variety of clients, they pride themselves on solving problems quickly, communicating clearly, and keeping systems running smoothly.
About the Role
This is a hands-on 3rd line support role where you’ll be the right-hand person to the senior engineer.
You’ll handle complex escalations, guide and mentor 1st and 2nd line colleagues, and help keep tickets moving efficiently.
It’s a varied role that will see you working across a broad tech stack, diving into tricky issues, and ensuring clients get the high-quality support they expect.
- What You’ll Be Doing
- Take ownership of 3rd line escalations from the service desk, troubleshooting and resolving complex technical issues.
- Support 1st and 2nd line engineers with guidance, knowledge sharing, and hands-on help when required.
- Work across technologies including Azure, AWS, and c Panel, as well as on-premises environments.
- Manage and maintain core infrastructure such as domain controllers, Exchange servers, and Hyper-V converged clusters.
- Configure, monitor, and troubleshoot networking equipment including Fortinet,
Sonicwall, and Draytek firewalls.
- Maintain robust backup solutions including Veeam and MSP Backup.
- Apply best practices in cyber security to protect client systems.
About You
- Strong background in IT support with proven 3rd line capability.
- Solid networking and Windows OS knowledge (certifications like MCSA/MCSE a plus).
- Experience in MSP environments and comfortable working across multiple client setups.
- Able to explain technical issues clearly to both colleagues and clients.
- A team player who thrives in a collaborative environment.
Why Join?
- Be a key member of a friendly, supportive team.
- Salary of
£40k–£45k (negotiable for the right person).
- Full-time, office-based role with flexibility where needed.
- Opportunity to deepen your skills and knowledge working alongside experienced engineers.
- Apply Today
If you’re looking for a 3rd line role where you’ll be trusted to take ownership of the tough stuff, while working with a close-knit, supportive team, we’d love to hear from you.
3rd Line Support Engineer in Manchester employer: Humnize
Join a highly respected Managed Service Provider in the North West, where you'll be part of a friendly and supportive team dedicated to delivering exceptional IT support. With a competitive salary of £40k–£45k and opportunities for professional growth, this role offers a chance to deepen your technical skills while working collaboratively on complex challenges. Experience a vibrant work culture that values clear communication and problem-solving, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Humnize values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Humnize might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Humnize!
✨Direct Apply to Humnize
Let's not forget to apply directly through the Humnize website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Humnize.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Humnize. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Humnize
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
