At a Glance
- Tasks: Take ownership of complex technical issues and mentor junior engineers.
- Company: Respected Managed Service Provider with a friendly team culture.
- Benefits: Competitive salary, flexible office-based role, and skill development opportunities.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Join a supportive team and tackle challenging tech problems head-on.
- Qualifications: Strong IT support background with 3rd line experience and networking knowledge.
The predicted salary is between 40000 - 45000 £ per year.
Be the Go-To 3rd Line Expert in a Busy, Friendly MSP
Our client, a highly respected Managed Service Provider (MSP) based in the North West, is looking for a talented 3rd Line Support Engineer to join their growing service desk team.
With over two decades of experience delivering exceptional IT support to a wide variety of clients, they pride themselves on solving problems quickly, communicating clearly, and keeping systems running smoothly.
About the Role
This is a hands-on 3rd line support role where you’ll be the right-hand person to the senior engineer.
You’ll handle complex escalations, guide and mentor 1st and 2nd line colleagues, and help keep tickets moving efficiently.
It’s a varied role that will see you working across a broad tech stack, diving into tricky issues, and ensuring clients get the high-quality support they expect.
- What You’ll Be Doing
- Take ownership of 3rd line escalations from the service desk, troubleshooting and resolving complex technical issues.
- Support 1st and 2nd line engineers with guidance, knowledge sharing, and hands-on help when required.
- Work across technologies including Azure, AWS, and c Panel, as well as on-premises environments.
- Manage and maintain core infrastructure such as domain controllers, Exchange servers, and Hyper-V converged clusters.
- Configure, monitor, and troubleshoot networking equipment including Fortinet,
Sonicwall, and Draytek firewalls.
- Maintain robust backup solutions including Veeam and MSP Backup.
- Apply best practices in cyber security to protect client systems.
About You
- Strong background in IT support with proven 3rd line capability.
- Solid networking and Windows OS knowledge (certifications like MCSA/MCSE a plus).
- Experience in MSP environments and comfortable working across multiple client setups.
- Able to explain technical issues clearly to both colleagues and clients.
- A team player who thrives in a collaborative environment.
Why Join?
- Be a key member of a friendly, supportive team.
- Salary of
£40k–£45k (negotiable for the right person).
- Full-time, office-based role with flexibility where needed.
- Opportunity to deepen your skills and knowledge working alongside experienced engineers.
- Apply Today
If you’re looking for a 3rd line role where you’ll be trusted to take ownership of the tough stuff, while working with a close-knit, supportive team, we’d love to hear from you.
3rd Line Support Engineer in Manchester employer: Humnize
Join a highly respected Managed Service Provider in the North West, where you'll be part of a friendly and supportive team dedicated to delivering exceptional IT support. With a competitive salary of £40k–£45k and opportunities for professional growth, this role offers a chance to deepen your technical skills while working collaboratively on complex challenges. Experience a vibrant work culture that values clear communication and problem-solving, making it an excellent place for those seeking meaningful and rewarding employment.
