At a Glance
- Tasks: Solve real tech problems and support clients with hands-on IT solutions.
- Company: Join a family-like team at a well-established MSP in Stockport.
- Benefits: Competitive salary, fully funded certifications, and a supportive work culture.
- Other info: Enjoy a dynamic environment with clear growth opportunities and a fun team spirit.
- Why this job: Gain hands-on experience and learn from industry veterans while making a difference.
- Qualifications: Strong communication skills and a passion for IT; prior help-desk experience is a bonus.
The predicted salary is between 26000 - 28000 £ per year.
If you’re ready to take the next step in your IT career and start solving real problems, instead of just logging tickets—our client wants to meet you. They're on a mission to build a rock-solid first-line support team that keeps everyday tech running smoothly for a growing roster of clients and end-users.
What You’ll Do
- You’ll be the friendly face and technical backbone for a wide variety of clients.
- One minute you’re unlocking accounts and pushing Windows updates, the next you’re coaxing a temperamental printer back to life, troubleshooting VPN quirks and walking someone through Teams setup.
- Every day brings new challenges—and the chance to learn from a team of industry veterans, who've pretty much seen it all when it comes to IT!
- You’ll also pitch in on projects and be trusted with site visits, and tag-team with senior engineers so they can focus on bigger issues.
- Triage, diagnose and resolve support requests with a customer-first mindset.
- Maintain client infrastructure and perform hands-on fixes.
- Collaborate closely with 2nd/3rd line engineers on escalations.
- Contribute to the knowledge base and suggest workflow improvements.
- Bring your sense of humour and team spirit to every shift.
What We’re Looking For
Think of this as joining your new work-fam—a dedicated team that show up on time, stay until the job’s done, and cracks jokes over coffee. If you geek out over DIY builds and live and breathe IT (even as a self-taught hobbyist), we want to hear from you.
- We need someone who’s reliable, personable and shows up (on time!) ready to learn.
- You should be local or within easy commute of Stockport and tick some or all of these boxes:
- A strong communicator who fits into a close-knit, banter-friendly team.
- Coachable: eager to learn new tech and ways of working.
- Prior help-desk or hardware/networking/Microsoft 365 experience a bonus.
- Long-term commitment—no fast-track job hoppers, please.
What’s in It for You?
Think you’re the dependable tech whiz we've been searching for? We’d love to see your ticket-busting skills in action - here's what you can expect:
- Salary: Competitive £26,000 - £28,000 base salary.
- Development: Fully funded certifications and on-the-job mentoring.
- Culture: Small, family-like team with hands-on directors invested in your growth.
- Stability: Join a 20+ year-strong MSP with solid turnover and clear growth plan.
What happens when you apply?
- Stage 1: Quick phone chat to hear your story.
- Stage 2: In-office meet-and-greet over a live troubleshooting exercise.
- Timeline: We aim to make an offer within two weeks of interview.
If you’re craving real problem-solving, hands-on learning and a clear path to seniority, apply now and let’s get you in the running!
Equal Opportunity: Humnize represents clients that are equal opportunity employers and do not discriminate based on race, nationality, gender, religion, age, sexual orientation, marital status, disability, or any other protected category. We and our clients celebrate diversity and are committed to creating inclusive environments for all employees.
Please note: in line with the UK employment law, candidates must be eligible to live and work in the UK, and upon offer, proof of eligibility will be required.
1st Line Support Engineer in Stockport employer: Humnize
Join a dynamic and supportive team as a 1st Line Support Engineer in Stockport, where your contributions will be valued and your growth nurtured. With competitive salaries, fully funded certifications, and a family-like culture, you'll thrive in an environment that encourages hands-on learning and collaboration with experienced professionals. This is not just a job; it's a chance to build a rewarding career in IT with a company that has over 20 years of stability and a clear growth plan.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engineer in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Humnize. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Humnize before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 1st Line Support Engineer in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Humnize:Your cover letter is your chance to shine! Tell us why you want to work at Humnize specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Humnize!
How to prepare for a job interview at Humnize
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
