At a Glance
- Tasks: Monitor and maintain computer systems, manage incidents, and perform root cause analysis.
- Company: Reputable Managed Service provider with 25 years of industry experience.
- Benefits: Competitive salary, dynamic team environment, and opportunities for professional growth.
- Other info: Engage with diverse clients across various industries and contribute to continuous improvement.
- Why this job: Join a growing team and work with cutting-edge technology in a fast-paced environment.
- Qualifications: 3+ years in enterprise support, technical knowledge of MS Directory Services and virtualisation technologies.
The predicted salary is between 36000 - 60000 £ per year.
A reputable Managed Service provider based in Manchester with over 25 years of experience operating in their industry with a diverse range of clients across various sectors including insurance, retail, and gaming is seeking a 3rd Line Wintel Engineer to join their dynamic and growing team of 25 Wintel Engineers.
Key Responsibilities:
- Monitoring and maintaining computer systems to agreed service levels.
- Managing incidents and problems appropriately within agreed service levels.
- Creating and performing authorised changes to customer environments, attending CABs.
- Performing root cause analysis on reoccurring incidents.
- Acting as a technical escalation point for major incidents related to the service delivery from the datacentre and customer sites.
- Scheduled patching of Virtualised environments.
- Contributing to the continuous improvement programmes (SIPs / technical roadmaps) of all technology platforms across the datacentre.
- Assisting with acceptance into service, understanding the operational support requirements for all new implementations and enhancements/upgrades.
- Engaging with third party vendors (such as VMware, Microsoft or Citrix) and elevating when necessary.
- Contributing to delivering team performance.
- Participating in an on-call technical escalation process outside of UK business hours.
- Ensuring technical documentation is completed and updated to professional standards.
Attributes of Successful Candidate:
- Ability to work on own as well as part of a team.
- Ability to work in a fast-paced, deadline-intensive environment.
- Excellent customer service and organisation skills.
- General technical awareness of hardware and software desktop environments and corporate structures.
- Professional and presentable at all times.
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Experience of working in a fast-paced, dynamic environment with multiple customers and projects is essential. The candidate ideally has experience of working in a large solution provider with a rapidly expanding customer base.
Skills:
- Detailed technical knowledge of MS Directory Services, VMWare, Hyper-V and storage technologies backed with practical experience in a corporate environment preferably serving customers.
- Technical knowledge of virtualisation technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, SRM, SCVMM, Hyper-V).
- Appropriate certifications in core technology platforms (MS, VMware and Hyper-V).
- Ability to troubleshoot complex, technical, multi-site and multi-disciplinary issues.
- Strong background with network, compute and storage technologies in large-scale deployments.
- Minimum 3 years’ experience providing support to enterprise level clients.
- Ability to work under pressure and to tight deadlines.
- Extensive technical experience with Microsoft Windows server operating systems.
- An understanding of Citrix technologies (XenApp, XenDesktop, Netscaler, App-V, AppSense, CAG, CSG, EdgeSite, Director, PVS/MCS, Thin Clients).
- An understanding of Microsoft Exchange 2010 to 2016 (including Exchange online).
- Experience of public cloud platforms and administration of them.
- Degree in Computer Science, Software Engineering, MIS or equivalent preferred.
- ITIL qualification or awareness of the ITIL processes.
3rd Line Infrastructure Support Engineer in Manchester employer: EAZY RECRUITMENT LIMITED
Join a reputable Managed Service provider in Manchester, where you will be part of a dynamic team of 25 Wintel Engineers dedicated to delivering exceptional service across diverse industries. With over 25 years of experience, the company fosters a collaborative work culture that prioritises employee growth through continuous improvement programmes and offers opportunities to engage with leading technology vendors. Enjoy a supportive environment that values your contributions while providing the chance to work on cutting-edge projects in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Infrastructure Support Engineer in Manchester
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect 3rd Line Infrastructure Support Engineer role.
✨Tip Number 2
Show off your skills! If you’ve got experience with VMware, Hyper-V, or any of the other tech mentioned in the job description, make sure to highlight that in conversations. Share examples of how you've tackled complex issues in past roles to really impress potential employers.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each company. Research their culture and values, and mention how you can contribute to their team performance. This shows you’re genuinely interested and not just sending out generic applications.
✨Tip Number 4
Finally, consider applying through our website! We’ve got a range of opportunities that could be a great fit for you. Plus, it’s a direct line to us, making it easier for you to stand out from the crowd.
We think you need these skills to ace 3rd Line Infrastructure Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Infrastructure Support Engineer role. Highlight your experience with MS Directory Services, VMware, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience in fast-paced environments and your customer service skills.
Showcase Your Technical Skills:In your application, be sure to showcase your technical knowledge and practical experience with virtualisation technologies and Microsoft Windows server operating systems. We love seeing candidates who can troubleshoot complex issues!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at EAZY RECRUITMENT LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around MS Directory Services, VMware, and Hyper-V. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in complex environments.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed incidents and performed root cause analysis in the past. Highlight your ability to work under pressure and meet tight deadlines, as this role will require quick thinking and effective solutions.
✨Understand the Company Culture
Research the Managed Service provider and their client base. Understanding their diverse industries will help you tailor your responses and show that you're genuinely interested in being part of their dynamic team.
✨Prepare Questions for Them
Have a few thoughtful questions ready about their continuous improvement programmes or how they engage with third-party vendors. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.
