At a Glance
- Tasks: Welcome guests and ensure their stay exceeds expectations with warm interactions.
- Company: A prestigious hotel known for exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Join a supportive team and learn in a dynamic environment.
- Why this job: Be the first impression and create memorable experiences for guests.
- Qualifications: Experience in hospitality is a plus, but passion for service is key.
The predicted salary is between 20000 - 25000 £ per year.
Our Front of House Teams are an integral part of a guests experience on the Estate. The role of the Reception Host is to welcome our guests as soon as they arrive and to ensure their stay at our hotel is above their expectations. Our warm and friendly interaction with our guests will ensure that we are able to anticipate their needs, and give them the very best individual attention.
This role operates at the heart of a busy operation, in which you’ll handle lots of different requests from both colleagues and guests, providing you with the opportunity to learn a lot. Our Reception Hosts are supported by the Porter team who ensure that all of our Guests in-room needs are met, be that taking their luggage upon their arrival or even delivering a bottle of their favourite champagne on ice.
Ideally you will have proven experience in a similar role, and you’ll be confident using IT systems, but these are things that we can teach. As long as you have a passion and desire to deliver world class guest service, we can teach the rest.
FOH in Broadway employer: Farncombe Life
Farncombe Estate is an exceptional employer, offering a vibrant work culture where hospitality and teamwork thrive. With generous benefits like 30 days of holiday, career progression opportunities across our award-winning hotels, and a commitment to employee wellbeing, we ensure that our staff feel valued and supported. Join us in creating memorable experiences in a stunning rural setting, where your passion for hospitality can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land FOH in Broadway
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the hotel and its values. This will help you connect with the team and show that you're genuinely interested in being part of their Front of House experience.
✨Tip Number 2
Practice your warm welcome! As a Reception Host, first impressions are everything. Role-play with a friend or family member to nail that friendly greeting and ensure you come across as approachable and enthusiastic.
✨Tip Number 3
Show off your multitasking skills! In a busy environment, you'll need to juggle various requests. Think of examples from your past experiences where you've successfully managed multiple tasks at once, and be ready to share them during your chat.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It shows initiative and helps us keep track of your journey with us!
We think you need these skills to ace FOH in Broadway
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your warmth and friendliness in your words, just like how you’d greet our guests. Don’t be afraid to be yourself!
Highlight Relevant Experience:If you've got experience in a similar role, make sure to mention it! Even if it’s not directly related, any customer service experience can show us that you know how to handle guest interactions with care.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your skills and experiences!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at Farncombe Life
✨Show Your Warmth
As a Reception Host, your role is all about making guests feel welcome. During the interview, let your personality shine through! Practice a friendly greeting and be prepared to share examples of how you've made someone feel special in a previous role.
✨Know the Company
Do a bit of homework on the hotel and its values. Understanding their approach to guest service will help you align your answers with what they’re looking for. Mention specific aspects of their service that resonate with you during the interview.
✨Demonstrate Your Multitasking Skills
The Front of House role involves juggling various requests. Be ready to discuss times when you successfully managed multiple tasks at once. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a couple of insightful questions ready. This shows your interest in the role and the company. You might ask about the team dynamics or how they measure guest satisfaction, which can also give you a better idea of what to expect.
