At a Glance
- Tasks: Welcome guests and ensure their stay exceeds expectations with warm interactions.
- Company: A prestigious hotel known for exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Join a supportive team and learn in a dynamic environment.
- Why this job: Be the first impression and create memorable experiences for guests.
- Qualifications: Experience in hospitality is a plus, but passion for service is key.
The predicted salary is between 20000 - 25000 £ per year.
Our Front of House Teams are an integral part of a guests experience on the Estate. The role of the Reception Host is to welcome our guests as soon as they arrive and to ensure their stay at our hotel is above their expectations. Our warm and friendly interaction with our guests will ensure that we are able to anticipate their needs, and give them the very best individual attention.
This role operates at the heart of a busy operation, in which you’ll handle lots of different requests from both colleagues and guests, providing you with the opportunity to learn a lot. Our Reception Hosts are supported by the Porter team who ensure that all of our Guests in-room needs are met, be that taking their luggage upon their arrival or even delivering a bottle of their favourite champagne on ice.
Ideally you will have proven experience in a similar role, and you’ll be confident using IT systems, but these are things that we can teach. As long as you have a passion and desire to deliver world class guest service, we can teach the rest.
FOH in Broadway employer: Farncombe Life
Farncombe Estate is an exceptional employer, offering a vibrant work culture where hospitality and teamwork thrive. With generous benefits like 30 days of holiday, career progression opportunities across our award-winning hotels, and a commitment to employee wellbeing, we ensure that our staff feel valued and supported. Join us in creating memorable experiences in a stunning rural setting, where your passion for hospitality can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land FOH in Broadway
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Farncombe Life. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Farncombe Life
Don't be shy about reaching out to Farncombe Life directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace FOH in Broadway
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Farncombe Life and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Farncombe Life
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
