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- Tasks: Create a warm atmosphere for guests and manage check-in/check-out efficiently.
- Company: Join the stunning Fairmont Windsor Park, a five-star hotel in beautiful countryside.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and career growth opportunities.
- Other info: Exciting career progression within the Arora group awaits you.
- Why this job: Be part of a dynamic team and make guests feel at home.
- Qualifications: Strong communication skills and a passion for excellent service.
The predicted salary is between 22000 - 25000 £ per year.
Holiday – 28 days holiday, enhanced after 5 years of service. Free meals on duty. Uniform offered and dry cleaned. Complimentary on-site parking is available whilst on duty. Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
About us... Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
A bit about what you will do... Night Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay. Greet our guests with a warm welcome and an infectious smile. Manage check-in and check-out procedures efficiently. Provide guests with information about hotel facilities, services, and local area. Handle guest inquiries and resolve any issues promptly and professionally. Work closely with other departments to ensure seamless guest experiences. Answering calls, allocating rooms, and preparing guests’ bills.
More about you... Providing a high-quality service comes naturally to you. Strong organizational skills and attention to detail. Very good at multi-tasking and remaining calm under pressure. Excellent communication skills with a high standard of written and spoken English. A smart and professional appearance. You value being part of a team and supporting your colleagues. Most of all, you will have an approachable, positive, and proactive manner. 5-star hotel experience in a similar role a real advantage. Opera PMS experience is a plus.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Night Receptionist employer: Fairmont Windsor Park
Contact Detail:
Fairmont Windsor Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Prepare for the interview by researching Fairmont Windsor Park and its unique offerings. Knowing about their luxurious amenities and commitment to guest service will show you're genuinely interested and ready to contribute to their team.
✨Tip Number 3
Practice your communication skills! As a Night Receptionist, you'll need to be calm and professional under pressure. Role-play common scenarios with a friend to boost your confidence and ensure you can handle guest inquiries smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Fairmont Windsor Park family and ready to grow with us.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re looking for someone who can create a welcoming atmosphere for our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Night Receptionist role at Fairmont Windsor Park. Highlight your relevant experience and skills that match the job description, like your organisational skills and ability to handle guest inquiries. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we offer as an employer.
How to prepare for a job interview at Fairmont Windsor Park
✨Know the Hotel Inside Out
Before your interview, take some time to research Fairmont Windsor Park. Familiarise yourself with their services, facilities, and the local area. This will not only show your enthusiasm for the role but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a Night Receptionist, you'll be the face of the hotel during the night shift. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve resolved guest issues or created a welcoming atmosphere—these stories will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills and the ability to multitask. Be ready to discuss how you manage your time effectively, especially under pressure. You might even want to share specific strategies or tools you use to stay organised, which will impress the interviewers.
✨Dress to Impress
First impressions matter, especially in a five-star hotel environment. Make sure you dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hotel's standards and your commitment to maintaining a professional image.