At a Glance
- Tasks: Ensure a smooth guest experience at night, handling check-ins and assisting with luggage.
- Company: Join Edwardian Hotels London, a dynamic collection of hotels and restaurants.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be part of a fun team that creates unforgettable memories for guests.
- Qualifications: Previous hotel reception experience and excellent customer service skills required.
The predicted salary is between 24000 - 30000 £ per year.
Join the UK’s most dynamic collection of hotels and restaurants at Edwardian Hotels London, where it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven.
We are currently recruiting for a Night Receptionist to join The May Fair Hotel.
Overview:
An amazing opportunity to join our 5 Star Luxury Hotel, The May Fair, A Radisson Collection Hotel as a Night Receptionist. The hours for this role are based on 12 shifts on a 4 days on 3 days off rota basis.
As a Night Receptionist you will be responsible for night reception and lobby hosting ensuring a smooth guest experience at night. You will handle all aspects of the guest journey from check in and out, rooming and helping with luggage where necessary. You will greet all guests in a pleasant manner, handle cash payments and float in accordance with the company standards, and respond to all guest communication professionally ensuring personalisation and customisation to ensure a high level of service excellence.
You will assist with the daily completion of administration tasks within the department, ensuring that all guest needs and requirements are fulfilled during their stay and they are made to feel as valued guests. You will promote amenities and food and beverage outlets and arrange in house amenities as and when required. You will gather information about guests in order to update our database to make proactive use of guest details to provide a truly personal service, ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards, exceeding guest expectations.
About You:
- Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
- Previous experience of IT applications including Opera, Office 365, Guest Plus.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of English both written and spoken.
Company Benefits:
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Receptionist employer: Security
At Edwardian Hotels London, we pride ourselves on being a Great Place to Work, where our commitment to employee wellbeing and development is paramount. As a Night Reception Team Leader at The May Fair Hotel, you will thrive in a vibrant and supportive environment that values integrity, ambition, and quality-driven service. With competitive salaries, generous holiday allowances, and numerous opportunities for personal growth, joining our team means becoming part of a family dedicated to creating unforgettable experiences for both guests and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role at Edwardian Hotels London.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past – it’s all about creating those unforgettable memories!
✨Tip Number 3
Research the company culture! Familiarise yourself with Edwardian Hotels' values of Integrity, Ambition, and Quality-Driven service. This will help you align your answers during interviews and show that you’re a perfect fit for their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities, including the Night Receptionist position at The May Fair Hotel, right there!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A bit of flair can make your application stand out from the crowd.
Tailor Your Experience:Make sure to highlight your previous hotel reception experience, especially if it’s in a 4 or 5-star setting. We’re looking for candidates who understand the high standards we uphold, so connect your past roles to what we value at Edwardian Hotels London.
Be Detail-Oriented:Attention to detail is key in our industry. When you’re crafting your application, double-check for any typos or errors. A polished application shows us that you care about quality, just like we do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Security
✨Know the Company Values
Before your interview, take some time to understand Edwardian Hotels London's core values: Integrity, Ambition, and Quality-Driven service. Be ready to share how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the face of the hotel during the night shift. Prepare to discuss specific instances where you've gone above and beyond for guests in previous roles. Highlight your attention to detail and ability to handle guest requests efficiently.
✨Familiarise Yourself with Relevant Technology
Since the role requires experience with IT applications like Opera and Office 365, brush up on these systems before your interview. If you have experience with similar software, be sure to mention it and explain how you can quickly adapt to new technologies.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Think of insightful questions to ask about the hotel's culture, team dynamics, and opportunities for growth. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
