At a Glance
- Tasks: Handle customer calls, resolve complaints, and conduct case reviews in a dynamic financial services environment.
- Company: Join a leading financial service provider with a focus on quality and results.
- Benefits: Earn £170 per day, work Monday to Friday, and gain valuable experience.
- Other info: Opportunity for professional growth in a supportive team atmosphere.
- Why this job: Be part of a large-scale operation and make a real difference in customers' lives.
- Qualifications: Experience in financial services and strong analytical skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are currently looking for Contractors with experience of working as a Call Handler in a results orientated, quality-controlled environment. This is an exciting opportunity to be part of a dynamic large-scale operation in the financial services industry. You will be working in a high-quality team carrying out case reviews and/or helping to resolve complaints for a major financial service provider, as part of a Past Business Review related to retirement options.
Location: Crawley
Start Date: 24th June 2019 [ASAP]
Duration: End December 2019
Working Pattern: Monday – Friday 9am to 5:30pm
Rate: £170 per day
Day-to-Day Activities:
- Answering inbound customers calls to provide customers with help, support and guidance as part of the review
- Outbound calling to gather data from third parties and customers to help in our review of cases
- Carrying out case reviews including data-gathering, customer contact and decision making
- Production of customer letters and redress calculation
- Gathering data (including medical evidence) from customers and other third parties to review cases
- Working with a wide range of systems to manage data
- Speaking to customers on the telephone
Knowledge, Skills and Experience:
A background in financial services and case review is a must (6 months minimum). Experience in pension and annuities is preferable but we will also consider candidates with strong experience in other products (e.g. PPI, PBA). Candidates will require the following skills:
- Demonstrable review and analytical skills in dealing with financial services cases
- Ability to multi-task between several systems
- Work autonomously and as part of a wider team
- Be driven, flexible and able to work to targets
- Ability to manage multiple activities and prioritise tasks
- Confidence to escalate issues to leadership team
- Maintain high standards of professionalism and competence
- Good communication, letter writing and telephony skills
Interested? Should you wish to apply for this role please submit a CV demonstrating the essential skills and experience as listed above. As this role will be working in Financial Services if successful you will be subject to strict background screening including full credit report and criminal background check. The start date is 24th June 2019 [ASAP]. Commitment to the duration of the project is expected.
Call Handler in Crawley employer: Ember Search
Join a dynamic UK-based company that values innovation and collaboration, making it an excellent employer for those looking to thrive in a supportive Agile environment. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, alongside a competitive salary and comprehensive benefits package. Experience a work culture that encourages teamwork and creativity, ensuring that your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler in Crawley
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Ember Search.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Ember Search might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Call Handler in Crawley
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Ember Search will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Ember Search. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Ember Search confidence in your short-term commitment to the role.
How to prepare for a job interview at Ember Search
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Ember Search.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Ember Search that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
