At a Glance
- Tasks: Engage with customers via phone, ensuring accurate and timely responses.
- Company: Join a dynamic team in the financial services sector.
- Benefits: Competitive pay, full-time hours, and a supportive work environment.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Make a difference by helping customers navigate their financial queries.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 34000 - 40000 £ per year.
We are currently looking for a team of Telephony Agents to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential.
- Responding to calls from customers and/or third parties regarding the review annuity sales
- Proactively contacting customers by phone and/or in writing to obtain evidence required to enable case assessment
- Focus on the right outcomes and treating customers fairly
EXPERIENCE / SKILLS REQUIRED:
Essential:
- Excellent communication skills in all forms and with people at all levels
- Enthusiastic about customer service
- PC skills (Word and Excel)
- Excellent telephony skills
Desirable:
- Experience of working within an office or call centre environment
- Basic knowledge of Financial Services Regulation
- Experience of dealing with customers in a regulated environment
- Good letter writing
- Basic understanding of pensions
This is a full-time contract position. Working hours: Monday – Friday (9am – 5pm). Rate: £170 per shift.
If you wish to apply for this role please submit a CV demonstrating the essential skills and experience as listed above. As this role will be working in Financial Services if successful you will be subject to strict background screening including full credit report and criminal background check. This project commences on the 21st October. You MUST commit to the full duration through to the end of March 2020.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.
Telephony Agent in Edinburgh employer: Ember Search
Join a dynamic UK-based company that values innovation and collaboration, making it an excellent employer for those looking to thrive in a supportive Agile environment. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, alongside a competitive salary and comprehensive benefits package. Experience a work culture that encourages teamwork and creativity, ensuring that your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Telephony Agent in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ember Search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ember Search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telephony Agent in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ember Search:Your cover letter is your chance to shine! Tell us why you want to work at Ember Search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ember Search!
How to prepare for a job interview at Ember Search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
