At a Glance
- Tasks: Engage with customers via phone, ensuring accurate and timely responses.
- Company: Join a dynamic team in the financial services sector.
- Benefits: Competitive pay, full-time hours, and a supportive work environment.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Make a difference by helping customers navigate their financial queries.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 34000 - 40000 £ per year.
We are currently looking for a team of Telephony Agents to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential.
- Responding to calls from customers and/or third parties regarding the review annuity sales
- Proactively contacting customers by phone and/or in writing to obtain evidence required to enable case assessment
- Focus on the right outcomes and treating customers fairly
EXPERIENCE / SKILLS REQUIRED:
Essential:
- Excellent communication skills in all forms and with people at all levels
- Enthusiastic about customer service
- PC skills (Word and Excel)
- Excellent telephony skills
Desirable:
- Experience of working within an office or call centre environment
- Basic knowledge of Financial Services Regulation
- Experience of dealing with customers in a regulated environment
- Good letter writing
- Basic understanding of pensions
This is a full-time contract position. Working hours: Monday – Friday (9am – 5pm). Rate: £170 per shift.
If you wish to apply for this role please submit a CV demonstrating the essential skills and experience as listed above. As this role will be working in Financial Services if successful you will be subject to strict background screening including full credit report and criminal background check. This project commences on the 21st October. You MUST commit to the full duration through to the end of March 2020.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.
Telephony Agent in Edinburgh employer: Ember Search
Join a dynamic UK-based company that values innovation and collaboration, making it an excellent employer for those looking to thrive in a supportive Agile environment. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, alongside a competitive salary and comprehensive benefits package. Experience a work culture that encourages teamwork and creativity, ensuring that your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Telephony Agent in Edinburgh
✨Tip Number 1
Get your phone skills on point! Practice answering calls with a friend or family member, focusing on clarity and enthusiasm. Remember, the role is all about customer service, so show off that friendly vibe!
✨Tip Number 2
Know your stuff! Brush up on basic financial services knowledge and regulations. This will not only help you in interviews but also show that you're serious about the role.
✨Tip Number 3
Don’t just apply anywhere; hit us up on our website! We’re all about finding the right fit, and applying through us gives you a better chance to stand out.
✨Tip Number 4
Follow up after your application! A quick email or call can show your enthusiasm and keep you on their radar. Just be polite and professional – it goes a long way!
We think you need these skills to ace Telephony Agent in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experience that match the Telephony Agent role. Use keywords from the job description to show we’re on the same page!
Show Off Your Communication Skills:Since excellent communication is key for this role, include examples in your CV or cover letter that demonstrate how you’ve effectively communicated with customers or colleagues in the past.
Be Enthusiastic About Customer Service:Let your passion for customer service shine through! Share any relevant experiences where you went above and beyond to help a customer, as this will resonate with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status.
How to prepare for a job interview at Ember Search
✨Know Your Stuff
Make sure you understand the role of a Telephony Agent inside out. Familiarise yourself with the key responsibilities, especially around customer interactions and compliance in financial services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You could even role-play common scenarios you might face as a Telephony Agent. This will not only boost your confidence but also demonstrate your enthusiasm for customer service during the interview.
✨Showcase Your Tech Savvy
Brush up on your PC skills, particularly in Word and Excel. Be prepared to discuss how you've used these tools in previous roles or how you would use them in this position. Highlighting your ability to navigate technology will set you apart from other candidates.
✨Prepare for Background Checks
Since this role involves strict background screening, be ready to discuss your history openly. Make sure you have all necessary documents handy and be honest about any potential issues. This transparency can build trust with your interviewers and show that you’re serious about the role.
