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- Tasks: Review cases and ensure accuracy while working with a dynamic team.
- Company: Join a leading financial services provider focused on quality and results.
- Benefits: Competitive pay, full-time hours, and a chance to develop your skills.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Make a real impact in the financial sector while gaining valuable experience.
- Qualifications: Attention to detail, good communication skills, and a willingness to learn.
The predicted salary is between 24000 - 30000 £ per year.
We are currently looking for junior and graduate case handlers to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as part of a high-quality team helping a major financial service provider as part of a pension review project.
- Carry out case reviews, reviewing various provider responses and progressing cases through an agreed process flow
- Gather and review relevant evidence from various sources required to assess the outcome of the case
- Produce required response letters and/or speak to external parties over the telephone, all to required professional standards
- Ensure data protection remains a focus
EXPERIENCE / SKILLS REQUIRED:
- Case reviewer experience beneficial, ideally within Financial Services, but not required
- Some experience of dealing with customers in a regulated environment
- Ability to demonstrate decision making using a holistic approach
- PC skills (Word and Excel)
- Strong literacy / numeracy
- Excellent attention to detail and accuracy
- Ability to work to demanding deadlines (workflow & time management)
- Ability to attain and maintain specified quality and production targets
- Ability to work independently & as part of a rapidly changing team
- Demonstrate an ability to work with honesty, integrity and trustworthiness
- Maintain high standards of professionalism and competence
- Good communication skills
- Good letter writing skills
- Good telephony skills
This is a full-time contract position. Working hours: Monday – Friday (9am – 5pm). Rate: £120 per shift.
Should you wish to apply for this role please submit a CV demonstrating the essential skills and experience as listed above. As this role will be working in Financial Services if successful you will be subject to strict background screening including full credit report and criminal background check. This project commences on the 21st October. You MUST commit to the full duration through to the end of March 2020.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.
Junior Case Handler in Edinburgh employer: Ember Search
Contact Detail:
Ember Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Case Handler in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the financial services sector. A personal recommendation can go a long way in landing that Junior Case Handler role.
✨Tip Number 2
Prepare for the interview by practising common questions related to case handling and customer service. We suggest you role-play with a mate to get comfortable with your responses and show off your attention to detail!
✨Tip Number 3
Don’t forget to showcase your PC skills! Brush up on Word and Excel, and be ready to demonstrate how you can use these tools effectively during the interview. We want to see that you can handle data like a champ!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you started on this exciting journey!
We think you need these skills to ace Junior Case Handler in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Case Handler role. Highlight any relevant experience, especially in case reviewing or customer service within regulated environments. We want to see how your skills match what we're looking for!
Show Off Your Attention to Detail: Since accuracy is key in this role, emphasise your attention to detail in your application. Use examples that demonstrate how you've maintained high standards in previous roles. We love candidates who take pride in their work!
Professional Communication: Your written communication skills are crucial, so make sure your application is clear and professional. Whether it’s your CV or cover letter, we want to see that you can communicate effectively, just like you would in the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ember Search
✨Know Your Stuff
Before the interview, make sure you understand the role of a Junior Case Handler. Familiarise yourself with case review processes and the importance of accuracy in financial services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your attention to detail and time management skills during the interview. Prepare examples from your past experiences where you've successfully managed deadlines or maintained high standards of professionalism. This will demonstrate that you can thrive in a results-oriented environment.
✨Practice Communication
Since you'll be dealing with external parties and writing response letters, practice your communication skills. Consider doing mock interviews with friends or family, focusing on clear and concise responses. This will help you feel more comfortable when discussing your telephony and letter-writing skills.
✨Be Honest and Trustworthy
Integrity is key in financial services. Be prepared to discuss how you maintain honesty and trustworthiness in your work. Share any relevant experiences where you've had to make ethical decisions or handle sensitive information, as this will resonate well with the interviewers.