At a Glance
- Tasks: Support customers with orders, inquiries, and ensure smooth operations.
- Company: Join a diverse global group with a friendly office culture.
- Benefits: Competitive salary, commission opportunities, and career development.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real impact by keeping customers happy and operations running smoothly.
- Qualifications: Strong communication skills, attention to detail, and eagerness to learn.
The predicted salary is between 28000 - 28000 £ per year.
Location: Croydon (Head Office – Fully Office Based)
Hours: Monday – Friday, 09:00 – 17:30
Salary: £26,000 – £28,000 per annum + Future Commission Opportunities
The Opportunity
Cathay Investments is a diverse and growing global group. As we expand our internal support structures, we are looking for a dedicated Customer Service Representative to join our Group Head Office in Croydon.
As a Customer Service Representative, you will be working closely with the sales team, as well as be a vital point of contact for our UK commercial operations, representing two of our leading brands: Lantor (cable and composite products) and Euroresins (distribution for the composite industry). You will support our day-to-day customer requests, handle order processing, and maintain strong relationships with our valued client base.
Your Role as Customer Service Representative
Working within our professional 20-person head office alongside our wider commercial and finance teams, you will ensure our customers receive prompt, helpful, and accurate service every day.
Key Responsibilities as a Customer Service Representative:
- Order Processing: Take full ownership of incoming customer orders via phone and email, entering them accurately into Sage 200.
- Customer Care: Answer incoming calls and emails, providing updates on order status, lead times, and general inquiries with a friendly, professional approach.
- Sales Support: Assist the sales team by generating routine quotes and standard price confirmations for existing customers.
- Shipping Admin: Raise basic dispatch and shipping paperwork within the system to ensure smooth delivery schedules.
- Issue Resolution: Act as a helpful problem solver, addressing delivery delays or minor client account queries promptly and efficiently.
About You
- Communication Skills: You have excellent written and spoken English, a confident telephone manner, and genuine empathy for the customer.
- Detail-Oriented: You take pride in accuracy, especially when entering data, managing orders, and keeping system records up to date.
- System Savvy: Proficiency in Sage 200 is a strong advantage, along with solid experience using standard office software (Outlook, Excel, Word).
- Eager to Learn: No background in composites or cables is needed—we offer complete product training for the right candidate.
- Team Player: Reliable, approachable, and comfortable working in a supportive head-office environment.
Why Join Us?
- Career Development: Learn our products and business from the ground up, with a clear path to progress into proactive account management or sales roles.
- Impact: Your work will directly keep our operations running smoothly and our customers happy.
- Supportive Environment: Enjoy the stability of a large investment group alongside the close-knit feel of a friendly, professional office team.
Apply Now!
Customer Service Representative in Croydon employer: Cathay Group
Cathay Group is an excellent employer, offering a dynamic work environment where Warehouse Operatives can thrive with guaranteed weekly pay and flexible shift options. Our supportive culture prioritises employee growth, providing a clear path to permanent roles while fostering teamwork and collaboration in our busy warehouse setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Croydon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cathay Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cathay Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Croydon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cathay Group:Your cover letter is your chance to shine! Tell us why you want to work at Cathay Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cathay Group!
How to prepare for a job interview at Cathay Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
