At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
This is a 12 month fixed term contract position based in the Watford office (hybrid work model).
A Day at Minimed
- Provide daily support in Minimed's "order-to-delivery" processes.
- Provide professional support to the Center of Excellence and the field sales team
- Contribute to the company's customer satisfaction goals.
- Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking responsibility until resolution.
- Take charge of incident resolution and reactive communication with the client or patient.
- Contribute to the improvement and standardization of processes (internal and external) and be able to participate in or lead projects.
- Be responsible for registering and documenting client or patient details in internal systems.
Skills We Need
- Previous experience with ERP—preferably SAP—and CRM Salesforce
- Strong communication skills
- Structured work style, resilience, and customer focus
- Motivation for process improvement
- Ability to motivate others to pursue common goals
- Positive and proactive attitude, flexibility
- Fluent English and a preference for an additional language
We Offer
We offer a competitive salary and benefits package to all our employees:
- Flexible work environment
- Health insurance
- Training and growth opportunities
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
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Customer Service Representative (European Language) in Watford employer: MiniMed
At MiniMed, we pride ourselves on fostering a supportive and innovative work culture that empowers our employees to make a real difference in the lives of those living with diabetes. Located in Watford, our hybrid work model offers flexibility alongside competitive salaries and comprehensive benefits, including health insurance and ample training opportunities for personal and professional growth. Join us to be part of a passionate team dedicated to meaningful innovations and customer satisfaction.
